Hybrid Project Coordinator

at IT Universe

• Job title: Project Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM, PMP
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Coordinator of projects overseeing technology implementation and ensuring strategic alignment in a reputable IT company. Focused on managing methodologies and facilitating communication between technical and business areas.

Responsibilities

• Support the PMO in organizing, planning and monitoring technology projects, ensuring alignment with the company's strategic directives;
• Keep schedules, action plans, status reports and other project management artifacts up to date;
• Assist in the implementation, standardization and dissemination of project management methodologies and best practices (PMBOK, Scrum, Lean, among others);
• Act as a facilitator between technical and business areas, ensuring that deliverables align with the strategic objectives of the projects;
• Gather information and support process modeling (AS IS / TO BE), proposing improvements when necessary;
• Support the preparation of executive presentations, the conduct of meetings and the development of management tracking materials;
• Conduct tactical change management activities, including communication with impacted areas, management of training plans and monitoring adoption of new processes;
• Assess change requests (RDMs), ensuring correct classification, categorization and definition of validation and contingency plans;
• Support and lead Change Advisory Board (CAB) meetings, ensuring alignment between technical and business areas;
• Perform risk analysis for proposed changes, considering technical, operational and business impacts;
• Monitor change execution and act to mitigate and resolve deviations;
• Record lessons learned and support post-implementation reviews (PIR);
• Contribute to the definition, monitoring and analysis of metrics (KPIs and SLAs) related to change management;
• Promote continuous improvement in change management processes, documents and tools (GMUD);
• Work in an integrated manner with incident, problem and configuration processes, ensuring governance and operational compliance.

Requirements

• Bachelor's degree in Information Technology, Business Administration, Engineering or related fields;
• Previous experience managing or coordinating technology projects;
• Knowledge of project management methodologies (PMBOK, Scrum, Kanban, Lean, among others);
• Experience with Change Management processes (GMUD) and participation in Change Advisory Board (CAB);
• Knowledge of risk analysis and monitoring metrics (KPIs and SLAs);
• Experience preparing schedules, executive reports and project documentation;
• Strong verbal and written communication, with the ability to interact between technical and business areas;
• Analytical, organized and results-oriented profile.
• Desired:
• Project management certifications (PMP, CAPM, Scrum, ITIL or similar);
• Previous experience in a PMO;
• Knowledge of project management tools (MS Project, Jira, Trello, Monday, among others);
• Experience with process modeling (BPMN);
• Experience with ITSM tools.

Benefits

• Health insurance;
• Dental plan (optional);
• Gympass / Wellhub (health and wellness platform that provides access to gyms and/or online workouts);
• Meal allowance and transportation voucher (benefits card accepted at thousands of establishments);
• Pharmacy discount program;
• Monthly 1:1 feedback between manager and direct report, fostering a transparent, high-performance culture. We discuss development and give/receive feedback to build a lasting relationship 🚀;
• IDP - Individual Development Plan: created between manager and direct report to support your development;
• Training (individual and team);
• Leadership development program (LDP): encouraging the development of future leaders.