Digital Channel & User Experience Specialist enhancing customer experience across postal service channels. Supporting accessibility compliance and optimizing customer interaction processes in postal services.
About the role
- Senior Product Designer at ITRS creating intuitive designs for data-heavy workflows. Collaborating with various teams to enhance user experience and product design clarity.
Responsibilities
- Turn research and product data into clear problems, hypotheses, and simple journeys.
- Design intuitive, data-heavy workflows and dashboards that surface insight fast.
- Create wireframes, prototypes, and high-fidelity UI in Figma, then take it to production.
- Raise the visual quality of every screen, with clear typography, careful spacing, thoughtful motion, and assured use of colour.
- Partner with engineers to scope, iterate, and ship, with clear specs and build reviews.
- Run focused usability tests, share findings, and close the loop with improvements.
- Improve trials and onboarding so new users see value fast.
- Tell the story of your work with outcomes and metrics.
Requirements
- A strong SaaS portfolio with case studies that show the problem, process, final design, business impact, and refined UI craft.
- Deep experience in data analytics and visualisation. You lead users to insight with clear information design.
- 5+ years in product design or UX for web apps. B2B or product-led experience is a bonus.
- Expert Figma skills and design-system experience. You know components, variants, and Auto Layout.
- Comfortable with user research. Interviews, task analysis, and usability testing.
- Excellent interaction and visual design. You sweat the details and ship interfaces that feel effortless.
- Clear communicator who explains decisions and handles trade-offs well.
- Someone applying for this role would benefit from experience in monitoring or observability, dashboards for expert users, and basic front-end or prototyping skills.
Benefits
- Health Insurance and Dental Health Cover for you and your dependants
- Employee Assistance Programme
- Pension
- Flexible Hybrid Working
- Enhanced Parental Leave
- Travel Insurance
- Life Assurance
- Income Protection
- Referral Bonus
- Buy and Sell Holiday
- Training Reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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