Internal Audit Manager leading risk and control reviews for dLocal’s Brazilian entities, influencing decisions in a highly regulated environment.
About the role
- Customer Support Specialist providing technical assistance to Italian and other customers. Engage in incident management and user administration in a dynamic IT environment.
Responsibilities
- Being the single main point of contact for the Italian Support
- Providing technical support mainly to Italian customers in modern IT environment, but also to other international customers in English
- Acting as single point of contact for incoming incidents and service requests ranging from Windows issues and network printers to application support and user administration.
- Most common issue are dysfunctional tills in the shops of our customers.
- At the beginning working at standard working hours (8:00 to 16:30), but soon you start in 2 shifts work schedule including morning, afternoon and weekend shifts (no night shifts)
Requirements
- Mandatory written and verbal communication skills on the minimum level B2 English + Italian, other additional languages are a plus
- Experience in Customer Service in general would be an advantage, but is not a must
- General knowledge and interest in Windows 7, 10, 11
- General knowledge of Office 365 (Outlook, Excel, Word), Active Directory, Microsoft 365, Entra ID is an advantage
- Willingness to learn about IT technologies
- Problem solving and troubleshooting skills
- Analytical skills to identify root cause of the issue
- Ready to take responsibility for critical tasks
- Ability to collaborate in virtual teams
Benefits
- Competitive holiday allowance: 5 weeks of holidays and 5 sick days per year.
- Flexible working hours.
- Hybrid working model.
- Monthly pension insurance contribution of 3% of gross pay.
- Meal vouchers fully covered by the employer (CZK 110 per voucher).
- Cafeteria flexible spending account with an annual contribution of CZK 18,000.
- Language lessons in Czech, Danish and English funded by the company.
- Company-provided Lenovo laptop and iPhone with unlimited data.
- Option to secure a Multisport card.
- Referral bonus for recommending a new colleague CZK 50,000.
- Annual flu vaccination for free.
- Company assistance with TAX authorities, when needed.
- Opportunities for professional and personal growth.
- Social events like company parties, regular company bars during the year.
- Weekly breakfast.
- A brand new office with a beautiful view, own terrace, delicious coffee, tea, soft drinks, stand-up desks, and a relaxation zone.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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