Audience Manager creating and optimizing customer journeys for Falstaff. Collaborating with multiple teams in a dynamic and innovative environment.
About the role
- Market Research Manager delivering strategic insights to healthcare clients through research services. Managing project operations and fostering client relationships while supporting junior staff.
Responsibilities
- Independently manage and coordinate all aspects of the research process from proposal writing and research design, analysis and interpretation of results through to preparation of reports and delivery of presentations
- Managing key operational partners (data collection, data processing and results reporting) to ensure that reliable results are delivered to client in a timely, cost-efficient manner
- Maintain a project budget and work with team to ensure all aspects of the study continue to operate smoothly
- With oversight from the VP, foster strong client relationships and work to develop those relationships through frequent client contact including travel to client sites, leading meetings/presentations, and delivering insightful, thoughtful research.
- Provide training, guidance and support to junior staff
Requirements
- 4 plus years of direct market research experience (supplier side experience must)
- Proven experience building and managing successful client relationships
- Knowledge of the pharmaceutical industry is a nice to have.
- Knowledge of Oncology is an asset (but not necessary for a motivated candidate)
- Ability to manage complex, multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budget
- Data savvy with a strong attention to detail and accuracy
- Sound understanding or research principles, designs, methodologies
- Resourceful, pragmatic and flexible but always standards-oriented
- Enjoy working in a team environment
- Excellent written & verbal communication skills with well-developed interpersonal and presentation skills
- Excellent organizational and problem-solving skills with the ability to prioritize multiple projects and tasks
- Strong computer skills including Microsoft Office Suite and other business-related software systems; SPSS or similar a plus, but not necessary
- Bachelor’s degree or higher
- The ability to travel around 5-10% as-needed.
Benefits
- Career Development
- Generous PTO
- Healthcare plans
- Wellness benefits
- Flexible workplace policy
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