Senior UI/UX Designer leading user experience strategy for federal enterprise modernization. Collaborating with cross - functional teams to design intuitive user interfaces and enhance digital experiences.
About the role
- Join ION Group's Leadership Development Program, focusing on Product Design and user-centered experiences. Engage in cross-functional projects and enhance your design skills globally.
Responsibilities
- Work across different teams and projects, gaining exposure to various stages of the product lifecycle, from discovery to launch.
- User-Centered Research: Assist in user interviews, usability tests, and surveys to gather actionable insights for product improvements.
- Service Blueprinting & Journey Mapping: Research and document user journeys, identifying opportunities to improve both frontstage and backstage processes.
- Interaction & Visual Design: Create wireframes, prototypes, and visual mockups that align with our brand standards and user expectations.
- Cross-Functional Collaboration: Work closely with product managers, developers, operations, and leadership teams to align service touchpoints and ensure consistent experiences.
- Iterate & Validate: Present findings and solutions, gather feedback, and refine service concepts based on real-world testing and metrics.
Requirements
- A bachelor’s or master’s degree in Product Design, Service Design, Interaction Design, Human-Computer Interaction, or a related field.
- Strong academic performance (above-average grades).
- You must have obtained your degree in the past 1 year or be on track to obtain it now.
- A good level of written and spoken English (B2).
- Demonstrated teamwork and collaboration abilities.
- Availability to work full time and willingness to travel.
- Residency in Italy or intent to relocate.
- If you’re from a non-EU country, you must hold a valid EU visa or work permit.
Benefits
- Continuous Learning: Receive mentorship, participate in training, and build expertise in service design methodologies, strategy, and innovation.
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