Solutions Architect for Illinois State Police in the Department of Innovation & Technology. Responsible for designing and overseeing integrated systems and applications to support DoIT/ISP.
About the role
- Senior Systems Integration Engineer leading technical discussions and managing software implementations for Intradiem's automation solutions. Collaborating with clients to ensure successful delivery and integration of SaaS solutions.
Responsibilities
- Lead technical discussions with clients throughout the project lifecycle.
- Technical solution requirements gathering, design, and delivery.
- Manage the implementation of SaaS integrations.
- Troubleshoot technical issues by confirming the validity of the problem, seeking known solutions, and compiling detailed documentation as required.
- Understand and follow Intradiem’s and the customer’s change management process.
- Proactively support and partner with the Project Managers, Implementation Consultants and Success Managers throughout the project lifecycle to design and implement solutions for the client.
- Design and conduct Systems Integration Testing (SIT) prior to launching the Intradiem solutions.
- Develop and maintain technical documentation specific to the client in order to support Technical Delivery and integrations.
- Work with internal teams to implement hot fixes and upgrades as necessary.
- U.S. and International travel to customer sites as necessary, averaging 10%.
- Conduct all business in accordance with Intradiem’s policies and procedures.
- Perform all other duties as assigned.
Requirements
- Bachelor's Degree in Science, Technology, Engineering, Mathematics, or equivalent experience.
- Minimum 4 years of experience installing software solutions and integrating to 3rd party systems in a customer-facing position.
- Experience working in or supporting Contact Center environments.
- Experience working with ACD technology, call routing, and architecture.
- Experience working with Workforce Management (WFM) systems.
- Experience delivering technical implementations in a customer-facing position.
- Experience implementing solutions in a SaaS-based environment.
- Strong technical, analytical, and troubleshooting skills.
- Relational database coursework and/or experience (MS SQL preferred).
- Experience working with 3rd party software integrations.
- Experience working with any of the following ACD providers: Cisco, Avaya, Genesys, and/or Aspect.
- Experience working with any of the following WFM providers: Aspect, IEX, and/or Verint.
- Familiarity with networking and using basic networking tools such as Ping, Ipconfig, and Telnet.
Benefits
- Candidates for positions with Intradiem must be legally authorized to work in the United States.
- Verification of identity and employment eligibility will be required during onboarding.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Manager_RMCA Solution Architect at Vodafone focusing on SAP FICA and RMCA solutions. Driving complex international projects in a collaborative work culture.
Staff Electrical Systems Integration Engineer leading the design of hardware systems for lighting. Collaborating with cross - functional teams ensuring seamless performance throughout product lifecycle.
Solution Architect leading data architecture solutions for construction technology integration at QTS. Focusing on advanced analytics, cost control, and performance insights across data assets.
CRM Solution Architect at QTS Data Centers designing and implementing Salesforce solutions. Driving digital transformation initiatives and mentoring future leaders within the CRM ecosystem.
Solutions Architect Platform shaping application technologies in support of INTEGRIS Health caregivers. Leading design, development, and implementation of clinical and business systems.
Integration Engineer working with cross - functional teams to enhance integration processes and support solutions at Bazaarvoice. Delivering on smart shopping experiences through collaborative development.
Solution Architect responsible for defining target architectures and managing enterprise delivery across D365 CE. Engaging with C - suite and ensuring stakeholder alignment while mentoring senior consultants.
Solution Architect advising on secure and scalable software solutions at GFT. Designing and developing modern software solutions using latest architectures and technologies.
Solution Architect designing end - to - end solutions for key initiatives at a major engineering group. Collaborating with teams to align solutions with architecture and produce clear HLA/HLD artefacts.