Hybrid Customer Service Engineer – Renewable Energy

at GreenPowerMonitor, a DNV company

• Job title: Customer Service Engineer – Renewable Energy
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Linux
• Location requirements: Hybrid, Barcelona, Spain

About the role

• Customer Service Engineer providing technical support for renewable energy assets in cloud solutions. Join a team focused on optimizing renewable energy performance and customer satisfaction.

Responsibilities

• Manage the requests sent by customers about Networking, Dataloggers, Device Communications,
• Provide technical support through emails and calls to our customers,
• Implement project modifications based on customer needs,
• Create and modify electrical and single line diagram (AutoCAD),
• Manage internal documentation,
• Set-up GPM platforms (Web Portal, GPM Plus, GPM Scada and Horizon),
• Detect errors and support the improvement of QUALITY.

Requirements

• University degree in a technical field such as Informatic Systems Management, Electronics Engineering, Telecommunications or similar,
• Minimum 3 years in a customer-facing role (e.g., Helpdesk, Customer Success, Customer Service, Technical Support) or experience providing technical assistance to customers,
• A proven track record of managing customer relationships,
• The ability to write technical reports and effectively communicate with customers following troubleshooting and support actions in renewable energy plants,
• Fluent in written and spoken Spanish and English.
• And if you’ve got these in your back pocket, consider it a bonus:
• Knowledge in renewable energy (Solar, Wind, and/or Storage),
• Proven experience working on communication networks and dataloggers,
• Industrial communication protocols,
• Knowledge of Linux operating system.

Benefits

• Great atmosphere of working together with professionals and some of the most engaged and knowledgeable people in the industry.
• Receive guidance from colleagues through coaching, mentoring and participating in international networks.
• Advance your professional skills and technical expertise, through individual competence development plans and tailored training.
• Be part of a world growing and renowned organization with origins dating back to 1864.
• Medical Scheme
• Commuting Allowance
• Life Insurance
• Pension Plan
• Kindergarten Allowance
• 40 hours per week with a flexible schedule
• Home working allowance (up to 2 days per week)
• 23 days of annual leave
• Employee Referral scheme.