Solution Architect shaping enterprise - scale architecture within a complex operational landscape at Transport For NSW. Leading digital transformation initiatives and designing secure architectures for organizational success.
About the role
- Technical Solutions Manager serving as a critical bridge between commercial teams and technical capabilities. Supporting global customers with advanced product features and integration requirements.
Responsibilities
- Partner with Account Management team to identify upsell opportunities and demonstrate advanced product features to existing customers
- Support Sales team by providing technical expertise during prospect engagements and answering complex technical questions
- Conduct technical discovery sessions to understand customer requirements and architect appropriate solutions
- Ensure requirements are appropriately documented and handed over accurately to delivery teams
- Translate complex technical concepts including API functionality, integration methods, and system architecture for non-technical audiences
- Educate customers on product capabilities, best practices, and implementation strategies
- Create and deliver technical presentations to diverse stakeholder groups, from developers to C-level executives
- Train internal sales and account management teams on product technical aspects and competitive differentiators
- Own and maintain all customer-facing product documentation, ensuring accuracy and clarity
- Develop comprehensive integration guides, API documentation, and technical implementation resources
- Create and update technical FAQs, troubleshooting guides, and best practice documentation
- Provide technical guidance on API integrations, data flows, and system architectures
- Collaborate with Engineering team to address complex technical requirements and custom solutions
- Support customer technical teams during implementation and integration phases
- Troubleshoot technical issues and coordinate resolution with appropriate internal teams
- Gather and synthesize customer technical feedback and feature requests
- Collaborate with Product team to influence roadmap based on customer needs
- Identify common integration challenges and work with Engineering to develop solutions
- Monitor competitive landscape and provide technical competitive analysis
Requirements
- 5+ years in technical account management, sales engineering, or solutions architecture roles
- Proven technical expertise with APIs, integrations, and system architectures
- Strong experience with REST APIs, webhooks, and modern integration patterns
- Demonstrated ability to communicate complex technical concepts to non-technical audiences
- Experience supporting both sales processes and existing customer growth initiatives
- Track record of creating and maintaining technical documentation
- Experience with B2B SaaS platforms and enterprise software implementations
- Familiarity with cloud platforms (ideally AWS) and modern deployment architectures
- Excellent presentation and demonstration skills
- Strong problem-solving abilities and customer-first mindset
- Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent experience).
Benefits
- Hybrid work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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