Account Director managing client projects and leading a team at an agency. Building client relationships and overseeing project execution with a focus on agency standards and client satisfaction.
Responsibilities
Ability to build and grow strong client relationships, as well as displaying an understanding of the client business that allows us to help influencing their thinking
Provide highly responsive client service ensuring very high levels of client satisfaction
Manages reverse brief process with clients
Propose new initiatives that help sustain and develop the account
Effectively manage client communication, status updates and briefings to ensure the client is aware of delivery schedule
Constantly looks for opportunities to grow their clients business
Build relationships with your clients key external agencies
Manages client project debrief process
Oversee a team of account managers and coordinators, providing them guidance and checking quality of work
Play internal client at all stages of the project. You will come to be respected for your understanding of the client, their brand and their business priorities
Design, understand and manage the scope and its deliverables lists
Work closely with creative teams, production team and third party suppliers in developing briefs, timelines and running day-to-day the projects
Design and collaborate on a workback schedule with all departments. Ensure deadlines are communicated internally and externally and delivered accurately
Ensure internal departments have necessary information to execute on the deliverables list and communicate with clients on those needs
Ownership of agenda, meetings & client calls
Work with Resource Management to manage client workload (current and forecast)
Works closely with the specialized Production Leads in the delivery of projects
Oversee budgets, change orders, and fee structure
Understand burn reports
Manages internal project debriefs
Manages the case study production process to ensure your clients projects are added to our case study library
Oversees the project budget creation process and schedules. Reviews and approves the project budgets and schedules to ensure they are in line with the overall project delivery timelines
Accountable for all project revenue. Meet/exceed all defined project revenue targets defined by the client. Monitored and reported monthly
Work closely with your Client Service, Director in the growth and development of your clients
Ensures Team process compliance (creative, financial & system)
Accountable for timely reconciliation and client communication
Requirements
10 + years experience working in an agency environment
Has sound experience across multiple channels specifically events, experiential activations, exhibition design, digital, social media, screen content production and marcomms programs
The ability to work on and manage multiple projects concurrently
Excellent presentation, communication and client liaison skills
Excellent verbal and written communication skills to effectively communicate with clients, cross-functional teams, and internal stakeholders
Team player, must be flexible, inclusive, positive and helpful
Excellent attention to detail
Leads by behavior and attitude, not through position or tenure
Thinks strategically – knowledge of Imagination and Client practices
Inspires creativity and innovation – imagines creative solutions
Drives results – achieves high levels of customer satisfaction
Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives
A strong leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives
Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them
Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders
Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budget
Flexibility and adaptability, able to adjust to changing client needs and market conditions
Strong organizational skills, able to manage project timelines, budgets, and resources effectively
Ability to work weekends and holidays on occasion as required by client workload
Must be able to travel internationally for up to two weeks at a time.
Benefits
Comprehensive paid time off benefits
Hybrid work model, where our team comes into the office a minimum of 3 days per week
Territory Sales Representative managing loan originations and relationships with auto dealerships in Pennsylvania. Role involves field work and requires significant travel in the territory.
Outside Sales Consultant for home improvement conducting sales presentations in residential homes. Traveling to appointments and providing necessary information for homeowners on window and door replacements.
Senior Associate on SelectLeaders' Executive Search team driving new business in commercial real estate. Collaborating with industry leaders to shape executive search engagements nationwide.
Outside sales position for Sysco, promoting their food products and building client relationships within assigned territory. Responsibilities include new business development and account management.
Enterprise Account Executive at Cyberhaven focusing on the TOLA region's cybersecurity solutions sales. Requires strong experience in enterprise software sales and client relationship building.
Sales Consultant driving consultative sales conversations and increasing sales revenue for Southern Glazer’s. Building positive, trusting relationships with customers within the beverage distribution industry.
Director II, Sales at Southern Glazer's Wine and Spirits overseeing sales for Raley's/Save Mart/CVS. Engaging in business development and team management to maximize sales performance.
Sales Consultant representing Southern Glazer's Wine and Spirits, driving sales through customer relationships and engagement. Focused on building business growth within the beverage distribution industry.
Sales Consultant driving relationships with B2B customers for leading wine and spirits distributor. Cultivating customer connections and promoting beverages for growing sales.