Branch Manager overseeing operations, mentoring staff, and developing customer relationships at United Community branch. Responsible for overall branch growth and compliance with banking regulations.
ID
Hybrid Senior Customer Manager
Posted last month
About the role
- Senior Account Manager at IGD managing a group of FMCG clients and driving business growth. Responsible for customer relationships and delivering consulting solutions.
Responsibilities
- account manage a group of existing IGD customers
- build and nurture strong relationships, serving as the primary point of contact for all account-related matters
- meet agreed financial targets, selling IGD’s full range of online insight and consulting solutions to maximise the growth potential
- deliver outstanding levels of customer service, working closely with the wider Sales and Consulting team
- drive new business and consulting opportunities within your client base, as well as upgrading current contracts
- be the primary contact for customers and develop expertise in IGD’s total proposition
- manage ongoing engagement with regular meaningful communications to ensure retention and enhance value for customers
- present IGD services via online demos and face to face meetings
- develop strong customer relationships to effectively upsell and cross sell other IGD products and services which meets customer needs
- be a CRM super-user and an advocate for its use within the wider sales team
- develop a thorough understanding of IGD’s total product portfolio
- ensure insights are shared with customers to drive value
- collaborate with other teams, including Social Impact, Insights, Marketing and Finance
- contribute to broader internal projects & sponsorship client management of selected IGD events.
Requirements
- Experience within the FMCG industry and working in a B2B sales environment, ideally with online subscription services exposure
- Proven account management/customer success skills
- Strong commercial acumen with a good understanding of business issues
- Proven commercial track record, able to deliver agreed targets
- Strong influencing, listening, presentation and IT skills
- Excellent relationship developer, engaging existing contacts and building new ones through networking
- Excellent planning skills with drive to complete tasks and high attention to detail
- Experience of a high-performance and customer-focused culture
- Proven ability to adapt to change and embrace new products and services
- Knowledge of how retailers and manufacturers use and apply insights
- A self-starter with a growth mindset.
Benefits
- bonus scheme
- ability to buy and sell annual leave
- great work-life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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