Hybrid Business Systems Analyst, CIAM

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About the role

  • Business Systems Analyst at IDEXX focused on customer identity solutions through detailed systems analysis and quality engineering. Collaborating with cross-functional teams to ensure high-quality CIAM capabilities.

Responsibilities

  • Perform detailed systems analysis for CIAM capabilities including authentication, authorization, onboarding, self-service, and customer administrator workflows
  • Translate CIAM architecture and security requirements into clear epics, features, user stories, and acceptance criteria consumable by engineering teams
  • Document functional and non-functional requirements, integrations, dependencies, data flows, and system interactions using appropriate artifacts (user stories, workflows, diagrams, and business rules)
  • Serve as the primary liaison between business stakeholders, Product, Engineering, Platform, and Information Security teams to ensure shared understanding and feasibility of solutions
  • Own quality considerations from requirements through release, ensuring CIAM solutions are testable, measurable, and aligned with security and operational expectations
  • Define and document acceptance criteria, edge cases, negative scenarios, and non-happy path behaviors for CIAM capabilities
  • Validate delivered functionality against requirements and workflows, identifying gaps, risks, or defects early and driving them to resolution
  • Support root cause analysis of defects and production issues, partnering with teams to prevent recurrence through improved requirements or controls
  • Participate in system delivery teams as a CIAM subject matter expert, supporting backlog refinement, sprint planning, and release readiness activities
  • Assess downstream impacts of CIAM changes on consuming applications, customer experience, and operational processes
  • Communicate technical constraints, sequencing risks, and tradeoffs clearly to stakeholders
  • Support onboarding and adoption of CIAM capabilities by partner product teams through documentation, consultation, and issue triage
  • Analyze existing CIAM-related processes and controls to identify gaps, risks, and opportunities for improvement
  • Contribute to standardization of CIAM integration patterns, documentation, and best practices
  • Continuously refine requirements and quality practices based on production learnings, stakeholder feedback, and evolving security standards

Requirements

  • Bachelor’s degree or equivalent combination of education and experience
  • 5+ years of experience as a Business Systems Analyst, Systems Analyst, or similar role supporting complex, integrated systems
  • Strong experience translating business and technical needs into detailed system requirements and documentation
  • Demonstrated ability to think end-to-end across systems, workflows, and user experiences
  • Excellent communication skills with both technical and non-technical audiences
  • Strong analytical, problem-solving, and root cause analysis skills

Benefits

  • Competitive compensation
  • Incentives
  • Benefits

Job title

Business Systems Analyst, CIAM

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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