Product Delivery Vice President at iCapital shaping delivery governance and launch readiness strategy. Collaborating with teams to ensure effective product release and improve client experience.
Responsibilities
Own the full release communications program, including release notes, relationship management and client updates, and internal firmwide messaging.
Ensure all communications are accurate, timely, and aligned to product scope and client impact.
Partner with the Marketing, Compliance, and Product teams to deliver clear, consistent messaging across all audiences.
Maintain a forward-looking launch calendar and drive alignment on timing, scope, and cross-functional readiness.
Define and enforce launch readiness standards, including stage gates and completion of enablement materials.
Ensure Support, Relationship Manager, Implementation, and Client Experience teams are trained and prepared ahead of launch.
Oversee post-launch checks, early adoption monitoring, and structured follow-up workflows.
Drive intake-to-delivery governance, ensuring rollout plans, definitions of done, analytics tagging, and enablement needs are met.
Embed delivery governance early in quarterly planning to identify downstream needs at inception.
Partner with Program Managers to manage risks, dependencies, cross-team impacts, and ongoing delivery readiness.
Lead readiness reviews, risks and issues discussions, go or no-go forums, and post-launch retrospectives.
Partner with the Support and Data and Analytics teams to ensure training, KPI scorecards, and actionable insights post-launch.
Requirements
10+ years in product operations, program and release management, or enterprise product delivery leadership
Strong track record leading cross-functional launches in SaaS, fintech, or similarly complex environments
Deep experience with delivery governance, stage-gates, enablement, and communication frameworks
Excellent communication, facilitation, and influence skills with senior stakeholders
Able to work independently with minimal guidance
Proficiency with Jira, Confluence, Monday.com, SharePoint
Familiar with analytics dashboards is a plus
Benefits
Salary
Equity for all full-time employees
Annual performance bonus
Comprehensive benefits package
Employer matched retirement plan
Generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling
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