Knowledge Management Analyst at iA Financial Group managing documentation and training content for operational efficiency. Collaborating with teams to support knowledge sharing and training initiatives.
Responsibilities
Writing and updating procedures, process documentation, comparison tables and decision trees in collaboration with subject matter experts.
Developing training content based on adult learning principles.
Carrying out document management activities.
Planning, organizing and executing projects related to writing, training or document management.
Collecting, analyzing, simplifying and synthesizing information from multiple sources.
Requirements
2 to 5 years of relevant experience in writing, training, analysis or project management.
Holds a bachelor’s degree in education, communications, administration or another relevant field.
Proficient with Microsoft Office tools (Word, Excel, Outlook, PowerPoint, Visio, Teams).
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