Senior Director overseeing patient account management within healthcare operations. Driving compliance and process improvements with a focus on patient financial services.
Responsibilities
Guides and directs subordinate supervisors/managers on patient financial services team
Develops and implements policy and procedure recommendations to meet the needs of the Health and Hospital System and its patients
Typically participates in the preparation of the annual Health and Hospital System budget
Prepares annual statement of goals and objectives in collaboration with subordinates to meet client expectations
Ensures compliance with all Federal, State, local government, and private industry mandates
Analyzes and identifies PFS service needs to determine appropriate action and make recommendations for problem resolution or procedural changes if appropriate
Analyzes, interprets, and summarizes pertinent revenue cycle data components, and monitor performance against Key Performance Indicators
Develops professional and technical skill set in subordinate staff, and develop ongoing training and education materials for staff and patient education
Supervises, trains, develops and motivates subordinate staff
Requirements
Current permanent U.S. work authorization required
Bachelor's degree required
Proficient in Microsoft office (Word, PowerPoint, Excel)
Direct Supervisory Experience required
Patient Financial Services experience required, 2-3 in a leadership capacity required
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