Hybrid Lead Software Engineer – IVR, Omnichannel APIs

Posted 6 days ago

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About the role

  • Collaborate with team members to track and plan agile work supporting core cloud infrastructure
  • Partner with internal architecture and other enterprise teams to ensure a resilient, state-of-the-art cloud environment for a high-profile enterprise application
  • Develop and deliver proofs-of-concept (POCs) and sample implementations for widespread adoption within agile teams
  • Work with senior leadership to influence project timelines, deliverables, and strategic direction
  • Provide Tier 3 support during critical, high-impact incidents to ensure rapid resolution and minimal disruption

Requirements

  • At least 8 years of experience in coding and development on cloud-based platforms
  • Demonstrated experience with IVR systems or similar contact center technologies
  • Proven hands-on development expertise with large-scale cloud solutions
  • Strong background in designing and implementing API/Web Services
  • Excellent analytical, communication, organizational, and problem-solving abilities
  • In-depth knowledge of artificial intelligence (AI) implementation, testing, and monitoring processes
  • Bachelor’s degree or higher in computer science or a related field is preferred

Benefits

  • Medical, dental and vision benefits
  • 401(k) retirement savings plan
  • Paid time off, including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave
  • Short-term and long-term disability
  • Life insurance

Job title

Lead Software Engineer – IVR, Omnichannel APIs

Job type

Experience level

Senior

Salary

$129,300 - $177,800 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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