Collaborate with team members to track and plan agile work supporting core cloud infrastructure
Partner with internal architecture and other enterprise teams to ensure a resilient, state-of-the-art cloud environment for a high-profile enterprise application
Develop and deliver proofs-of-concept (POCs) and sample implementations for widespread adoption within agile teams
Work with senior leadership to influence project timelines, deliverables, and strategic direction
Provide Tier 3 support during critical, high-impact incidents to ensure rapid resolution and minimal disruption
Requirements
At least 8 years of experience in coding and development on cloud-based platforms
Demonstrated experience with IVR systems or similar contact center technologies
Proven hands-on development expertise with large-scale cloud solutions
Strong background in designing and implementing API/Web Services
Excellent analytical, communication, organizational, and problem-solving abilities
In-depth knowledge of artificial intelligence (AI) implementation, testing, and monitoring processes
Bachelor’s degree or higher in computer science or a related field is preferred
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off, including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave
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