Account Operations Manager at The Marcom Engine managing commercial cost management and resource allocation. Supporting stakeholders and ensuring compliance in an international marketing environment.
Responsibilities
You are responsible for the holistic, commercial cost management of freelancers and other internal costs
You review the project pipeline and oversee resource allocation across teams
You provide input to various stakeholders such as management, team leads and Creative Directors
You support those responsible for results in achieving their targets
You act as an intermediary between supplier and agency perspectives with an entrepreneurial mindset
Contract management and adherence to TISAX guidelines are part of your daily routine
You support profitability analyses and related recalculations
You serve as an extension of financial controlling, continuously compiling all relevant facts that affect the company’s financial situation
Requirements
Completed degree in business administration with a focus on marketing/communication or a comparable qualification
At least 5 years of professional experience in account management within a digital consultancy or agency environment
Confident handling of agency-specific project software and BI systems
Experience supervising projects and colleagues and moderating business-related challenges
Independent and reliable working style
Strategic and analytical thinking in the interest of the agency
Strong communication skills, hands-on mentality, team player and high ability to integrate
Solid MS Office skills (especially Excel) and a flair for financial figures and their implications
Very good German and good English skills, both spoken and written
Knowledge of information security and information security awareness
Benefits
Onboarding: Personal mentoring and digital onboarding sessions ensure a smooth start
Professional development: Your growth matters to us. Whether through our internal Campus training program to expand your technical, methodological or personal skills, voluntary language courses or regular coaching — we keep you up to date
Flexibility: With flexible working hours, mobile office options and job-sharing models you can adapt your job to your life — not the other way around
Fun: Work also needs breaks — we offer regular after-work and team events (also virtual when needed)
Sports: Extensive sports program and mobility options through company bicycles and e-bike leasing
Accessibility: Our modern office in the heart of Hamburg (Baumwall) is easily accessible and we subsidize the HVV ProfiTicket
Internationality: As an internationally operating agency group, you have the opportunity to network and exchange ideas with colleagues from a wide range of disciplines around the world
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