Technical Support Specialist in cybersecurity at Hornetsecurity, providing technical assistance to clients. Focused on troubleshooting and enhancing customer experience with technical issues.
Responsibilities
Diagnose and resolve technical issues for our business customers via phone, email, and online chat
Build personalized customer relationships by delivering an exceptional customer experience
Escalate incidents to the development team and track them through to resolution
Convey customer feedback to the product development team
Requirements
Good understanding of basic network protocols / email security
Excellent logical, analytical, and problem-solving skills
Customer service mindset and ability to manage high-level clients under pressure
Experience troubleshooting SMTP issues with Hornetsecurity products
Professional proficiency in English and French – any additional language is an asset
Benefits
Work schedule: forfait jour (day-based annualized schedule)
Time off: 5 weeks of statutory vacation + RTT (additional time-off days)
Meal vouchers: €10 value (Hornetsecurity contribution: €5.92)
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