Product Security Engineer at Junglee Games ensuring security is integrated into each stage of the software development lifecycle. Collaborate across teams and harden the security of products and platforms.
About the role
- Technical Support Specialist in cybersecurity at Hornetsecurity, providing technical assistance to clients. Focused on troubleshooting and enhancing customer experience with technical issues.
Responsibilities
- Diagnose and resolve technical issues for our business customers via phone, email, and online chat
- Build personalized customer relationships by delivering an exceptional customer experience
- Escalate incidents to the development team and track them through to resolution
- Convey customer feedback to the product development team
Requirements
- Good understanding of basic network protocols / email security
- Excellent logical, analytical, and problem-solving skills
- Customer service mindset and ability to manage high-level clients under pressure
- Experience troubleshooting SMTP issues with Hornetsecurity products
- Professional proficiency in English and French – any additional language is an asset
Benefits
- Work schedule: forfait jour (day-based annualized schedule)
- Time off: 5 weeks of statutory vacation + RTT (additional time-off days)
- Meal vouchers: €10 value (Hornetsecurity contribution: €5.92)
- 100% coverage of public transport expenses
- Pension plan & health insurance (AXA)
- Sports and wellness benefits (subsidy)
- International exchange program
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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