IT Infrastructure & Security Engineer managing and developing network and server infrastructure at L - mobile. Collaborating on security measures and supporting internal audits in a hybrid role.
About the role
- Technical Support Specialist in cybersecurity at Hornetsecurity, providing technical assistance to clients. Focused on troubleshooting and enhancing customer experience with technical issues.
Responsibilities
- Diagnose and resolve technical issues for our business customers via phone, email, and online chat
- Build personalized customer relationships by delivering an exceptional customer experience
- Escalate incidents to the development team and track them through to resolution
- Convey customer feedback to the product development team
Requirements
- Good understanding of basic network protocols / email security
- Excellent logical, analytical, and problem-solving skills
- Customer service mindset and ability to manage high-level clients under pressure
- Experience troubleshooting SMTP issues with Hornetsecurity products
- Professional proficiency in English and French – any additional language is an asset
Benefits
- Work schedule: forfait jour (day-based annualized schedule)
- Time off: 5 weeks of statutory vacation + RTT (additional time-off days)
- Meal vouchers: €10 value (Hornetsecurity contribution: €5.92)
- 100% coverage of public transport expenses
- Pension plan & health insurance (AXA)
- Sports and wellness benefits (subsidy)
- International exchange program
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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