Hybrid Technical Consultant

at Homeprotect Home Insurance

• Job title: Technical Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Sheffield, United Kingdom

About the role

• Technical Consultant leading technical guidelines and compliance for claims management at Homeprotect, promoting continuous improvement and best practices.

Responsibilities

• Lead the definition of Technical Best Practice at Homeprotect, forming technical guidelines & processes that underpin our claims handling approach
• Ensure Homeprotect processes, including those executed by our supply chain, are compliant with the relevant technical regulation/legislation (Building Regulation, CDM, H&S etc)
• Lead the creation and maintenance of Homeprotect’s Schedule of Rates
• Lead the creation and maintenance of Homeprotect’s scoping philosophy
• Monitor supply-chain compliance to Homeprotect’s scoping philosophy and work with the Head of Supply Chain to improve compliance where necessary.
• Provide eyes-on-site for our most complex claims when appropriate.
• Undertake accompanied site visits with Homeprotect suppliers to embed best practice and ensure good outcomes.
• Act as a point of referral to resolve technical disputes efficiently.
• Support the execution of Homeprotect’s Large Loss Framework, building tailored action plans with members of the technical claims team.
• Support internal and external audit activities, including quarterly technical supplier audits.
• Provide technical insight that drives continuous improvement.
• Provide Training/Coaching support across the claims department and champion technical excellence.
• Identify, analyse and manage emerging trends impacting claims outcomes.
• Support Root Cause Analysis of complaints and customer feedback.
• Support the execution of our internal file audit framework, helping to drive forward the necessary technical improvements.
• Review and approve complex scopes of work.
• Make decisions regarding liability, coverage and quantum, acting as the escalation point when required.
• Work closely with supply chain partners to deliver good claims outcomes and collaborate on best practice where appropriate.
• Support the high value and complex claims identification process.
• Contribute to the continuous improvement of our claims philosophy and facilitate its delivery, to provide good claims outcomes.
• Act as an escalation point for complaints and support their resolution.

Requirements

• Significant experience in handling property claims that exceed £100,000 on-site as a Loss Adjuster, Surveyor, Building Contractor Manager or equivalent.
• Significant experience in working with a variety of technical stakeholders to agree the best course of action on complex & high-value claims.
• Proven experience in handling claims involving non-standard properties, including but not limited to listed buildings.
• Proven experience in defining a schedule of rates and scoping philosophy.
• Proven experience in challenging and negotiating contractor scopes, variations and approach.
• Proven experience in controlling cost on high-value claims, delivering good customer & commercial outcomes.
• Demonstrable experience working with and applying UK building regulations, CDM regulations & Health & Safety management.
• Hands-on experience conducting Root Cause Analysis (RCA) on claim cost drivers and overall claims performance.
• Experience in completing internal and external technical audits
• Experience in sharing your knowledge effectively to train & coach others
• Experience in working collaboratively with suppliers to improve technical compliance & performance
• Expert knowledge of good practice within the property claims industry
• Expert knowledge of buildings construction practices
• Expert knowledge of damage mitigation & restoration practices
• Expert knowledge of cost control techniques
• Excellent analytical skills with the ability to interpret, analyse and summarise data
• Ability to provide factual insight to problems faced across the industry
• Attention to detail, analytical & problem-solving skills
• Negotiation, questioning and decision-making skills
• Continuous improvement mindset
• Focused on delivering good customer outcomes whilst being commercially aware
• Able to work autonomously, as part of a team and independently
• CII/CILA & BDMA or equivalent qualifications required, RICS/MCIOB qualifications preferrable.

Benefits

• A genuinely flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance.
• Opportunities to focus on your professional growth whether that’s through training or other personal development opportunities - we want you to build your long-term career with us.
• Discount of 50% and 15% for friends and family when you choose to take out a home insurance policy with us.
• An in-house wellbeing programme including seminars and workshops from wellbeing coaches and professionals.
• Home working starter kit and money to spend on additional equipment you may need.
• Charitable giving scheme, so you can donate to our partner charity, or one of your choices.
• The opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer!
• On top of that, we also offer all the standard stuff, like:
• 25 days’ holiday (plus bank holidays) and the ability to buy and sell >5 days annually.
• Private medical cover for all employees
• Life insurance
• Annual discretionary bonus scheme
• Pension contribution
• Free fruit and really good coffee for the days you come into the office.
• Local and national retail discounts