Consultant promoting dental assistant training at Formation & Santé across various dental practices. Engaging with employers and following up with students to ensure quality education.
About the role
- Senior Consultant IT Service Management advising clients on IT service management and developing individual solutions for their organizational challenges. Collaborate with junior consultants and optimize IT service processes.
Responsibilities
- Advise our clients on IT Service Management, identify organizational challenges, and develop tailored solutions together with them
- Design KPIs, SLAs and OLAs within the IT organization based on the IT service catalog and support the successful rollout of IT services
- Optimize IT Service Management by defining appropriate processes and value streams and driving their continuous improvement
- Optionally provide technical leadership to junior consultants in joint projects
Requirements
- At least three years of project and/or consulting experience in IT Service Management, or professional experience as an IT Service Manager
- Good understanding of frameworks such as ITIL or COBIT
- Strong interest in organizing and governing IT in a digital environment and an understanding of the challenges at the interface between IT and the business
- Excellent presentation and communication skills in German
Benefits
- We subsidize not only your company bike (JobRad), but also your public transport (ÖPNV) ticket
- We support your gym membership and your preventive health care
- We offer 30 days of vacation per year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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