Onsite Information Technology Systems Administrator, Systems Application Analyst 1

Posted 4 days ago

Apply now

About the role

  • Information Technology Systems Administrator supporting the Defense Innovation Unit at HII's Mission Technologies division. Focused on technical support and troubleshooting assistance to end users.

Responsibilities

  • Provide technical assistance and support to end-users via email, phone, VTC, or in person.
  • Troubleshoot and resolve complex hardware and software problems.
  • Provide in-person VTC support as needed.
  • Document issues and solutions in the helpdesk ticketing system.
  • Work with other members of the IT team to develop and implement solutions.
  • Configure and maintain network devices, servers, and other IT infrastructure.
  • Ensure the security and integrity of the organization’s data.
  • Provide administrative functions on DIU cloud services.
  • Reformat, reinstall, and reimage system - WIN, macOS, iOS, Android, and Linux.
  • Participate in the planning, implementation, and maintenance of IT projects.
  • Provide training and support to end-users on advanced IT systems and applications.
  • Follow established hardware and software procurement procedures, inventory management, and asset tracking.
  • Participate in team meetings and contribute to developing IT policies and procedures.
  • Able to work with the team and follow assigned tasks.
  • Onboarding and out-processing users.
  • Other duties as assigned.

Requirements

  • 0 years relevant experience with Bachelors in related field; or High School Diploma or equivalent and 4 years relevant experience
  • 2-4 years of experience in technical support or a similar role
  • Familiarity with WIN, macOS, Linux, iOS, and android
  • Experience with helpdesk ticketing systems
  • Experience in NIPR, SIPR, and JWICS
  • Experience on Google Workspace, AWS, GCP, SIEM, ACAS, XDR, and Linux
  • Experience with Automation scripts/shell - Bash, Powershell, zsh, and python
  • Experience with Network configuration and maintenance- Cisco, Palo Alto Networks, Meraki, and Aruba
  • Strong problem-solving and analytical skills
  • Excellent communication and customer service skills
  • Ability to work independently and in a team environment
  • Good work ethic and is a go-getter.
  • Must be US Citizen.

Benefits

  • best-in-class medical, dental and vision plan choices
  • wellness resources
  • employee assistance programs
  • Savings Plan Options (401(k))
  • financial planning tools
  • life insurance
  • employee discounts
  • paid holidays and paid time off
  • tuition reimbursement
  • early childhood and post-secondary education scholarships

Job title

Information Technology Systems Administrator, Systems Application Analyst 1

Job type

Experience level

Mid levelSenior

Salary

$61,429 - $95,000 per year

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job