Software Engineering Specialist leading operational processes across BT Business Sales IT estate. Mentoring software professionals and acting as a lead technical consultant.
Responsibilities
Evolving and owning operational processes across the BT Business Sales IT estate to support sales motions for multiple channels to market.
Processes to include but not limited to incident management, problem management & change management
Acting as a lead technical consultant when dealing with operational incidents impacting BT Business Sales teams including collaborating with other platforms such as One Data and One Business.
Leading and mentoring a team of FTE software professionals (and apprentices) to support the BT Business Sale IT estate.
Be the technical leader across one or more squads comprised of FTE and partner resources
Acting as a lead operational salesforce technical consultant facing into other functions such as business operations
Requirements
Technical leadership and people management
Project management
Salesforce Admin
Large scale CI CD
Test Automation
Change management
Ability to understand and execute security policies on SaaS applications
Analytical skills as applicable to the solving of operational problems such as data quality and interface failure
Understanding of salesforce license model
Understanding of the software development lifecycle and DevOps in a SaaS environment
Salesforce technical administration
Expert knowledge of relevant technologies and architecture (IT and Network)
Deep product knowledge of relevant products
Deep understanding of commercial objectives
Benefits
Annual On target bonus 10% (personal and company multipliers)
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