Hybrid Senior Strategic Project Manager – Customer Quality

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About the role

  • Senior Project Manager leading global transformation initiatives at Hapag-Lloyd. Ensuring execution and measurable business outcomes through cross-functional collaboration and strategic planning.

Responsibilities

  • Translate HL 2030 strategic objectives into clear project concepts, frameworks, and execution roadmaps
  • Continuously assess voice of customer insights, market trends, and competitive dynamics to shape and support strategic priorities
  • Lead end-to-end project delivery, from planning and implementation through rollout and post-launch stabilization
  • Partner with IT, Digital, Process Excellence, and other functional teams to deliver scalable and sustainable solutions
  • Drive alignment across diverse stakeholder groups through structured governance forums and engagement models
  • Manage stakeholder expectations, resolve conflicts, and ensure timely, well-informed decision-making
  • Create C-level–ready reporting and updates using Salesforce Analytics, Qlik Sense dashboards, and tailored stakeholder feedback
  • Enable senior leadership to make data-driven decisions through concise, insight-focused communications across Head Office and Regions
  • Track KPIs, milestones, and benefits realization to ensure delivery of committed outcomes
  • Lead performance management initiatives linked to the HL 2030 strategy, driving continuous progress
  • Build, lead, and develop a team of project and program managers to deliver on the “Undisputed No. 1 for Quality” strategy
  • Provide coaching and mentorship, supporting continuous improvement and professional development

Requirements

  • 8+ years of experience in project or program management, preferably within complex, matrix organizations
  • Proven track record in leading large-scale, cross-functional, or transformational initiatives
  • Experience in shipping, logistics, or global service environments is an advantage
  • Strong conceptual thinking and structured problem-solving skills
  • Excellent stakeholder management and influencing abilities, including at senior leadership levels
  • Exceptional communication, storytelling, and presentation skills
  • Ability to translate complex topics into clear, executive-level narratives
  • High level of ownership, accountability, and execution focus
  • Resilient, analytical, and outcome-oriented mindset with strong attention to detail

Benefits

  • The opportunity to introduce solutions that you are individually convinced of, and to constantly take on fresh challenges with a distinguished level of responsibility
  • Excellent career development opportunities, supported by a spacious range of training and development courses
  • Competitive remuneration (13 salaries plus vacation pay) and various additional benefits with a financially healthy company
  • A minimum of 28 days of vacation, flextime, capital-forming benefits, company pension plan
  • Company restaurant with everyday fluctuating, great-quality dishes to choose from as well as coffee bar
  • Centrally located between the main train station and Jungfernstieg as well as subsidized public transportation
  • Blended work model: 3 days a week at our headquarters in the heart of Hamburg and 2 days a week of mobile work
  • Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing

Job title

Senior Strategic Project Manager – Customer Quality

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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