About the role

  • Director of Financial Aid providing strategic leadership in financial aid administration. Overseeing compliance and delivery of financial aid programs to support student access and retention.

Responsibilities

  • Provide leadership and strategic vision for the University’s Office of Financial Aid.
  • Develop and implement financial aid strategies that support enrollment growth, retention, and student success.
  • Design and oversee office structure, staffing, and operational workflows to effectively serve traditional, online, and accelerated academic programs.
  • Foster a culture of compliance, collaboration, and outstanding customer service within the financial aid team.
  • Formulate and oversee University financial aid policies, procedures and operations with the highest ethical and student-centered service standards.
  • Build and sustain strong, collaborative relationships across the university to understand student and operational needs, align priorities, and deliver high-value services.
  • Maintain advanced expertise by monitoring regulatory developments, industry trends, leading practices, and emerging technologies.
  • Ensure compliance with federal, state, and university regulations while fostering a culture of continuous improvement and innovation and assesses the impact of substantive changes in regulations and legislation.
  • Ensure compliance with FERPA, data privacy, and information security standards applicable to financial aid and student records.
  • Oversee the administration of all federal Title IV, state, institutional, private, and veterans’ educational benefits programs.

Requirements

  • Bachelor’s degree from an accredited institution
  • Minimum five years of progressively responsible experience in financial aid administration, including supervisory or leadership experience
  • Comprehensive knowledge of and experience in implementing federal, state, and institutional financial aid regulations and compliance requirements
  • Experience administering Title IV financial aid programs
  • Knowledge of veterans’ educational benefits
  • Experience with financial aid data analysis, reporting, and compliance oversight
  • Strong leadership, organizational, and strategic planning skills
  • Excellent communication and interpersonal skills with the ability to work effectively across campus departments
  • Demonstrated commitment to student-centered service and continuous improvement
  • Master’s degree (preferred)
  • Experience with the Ellucian Colleague ERP system (preferred)
  • Familiarity with federal financial aid systems (preferred)
  • Experience with state financial aid systems (preferred)
  • Fluency in Spanish (preferred)

Benefits

  • Health insurance
  • Retirement plans
  • Professional development opportunities
  • Paid time off
  • Flexible work arrangements
  • Bonuses
  • Wellness programs

Job title

Director of Financial Aid

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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