Manager of Product Support leading a team at Patreon to deliver high - quality support for creators and fans. Driving operational improvements and collaborating with Product and Engineering teams.
About the role
- Community Manager leading digital communities at Grupo RBS across news, sports, and entertainment platforms. Engaging audiences on YouTube and Spotify while executing growth strategies.
Responsibilities
- Manage and moderate communities across news, sports, and entertainment channels (comments, messages, interactions, and crises)
- Develop and execute engagement and audience-growth strategies for streaming platforms and social media
- Collaborate with editorial, product, marketing, and data teams to amplify content reach, retention, and relevance
- Monitor trends, breaking topics, and audience behavior in real time
- Produce performance reports and analyses (engagement, growth, retention, CTR, watch time, etc.)
- Translate data and insights into actionable recommendations for content and distribution
- Ensure consistency of brand voice, language, and positioning
Requirements
- Excellent command of Portuguese (written and verbal)
- Strong interpersonal communication skills and the ability to engage with diverse audience profiles
- Naturally digital profile with deep understanding of internet culture, social platforms, and streaming content consumption
- Previous experience as a community manager, social media manager, or similar role
- Proven experience analyzing metrics and data from social networks and video/audio platforms (YouTube Studio, Spotify for Podcasters, Meta, etc.)
- Analytical ability to turn numbers into strategy
- Organized, autonomous, and strong sense of prioritization
Benefits
- Relaxed, collaborative work environment
- Flexible working model (on-site, hybrid, or remote)
- Opportunities for growth on disruptive projects with meaningful social impact
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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