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About the role
- Senior Manager responsible for building Branch Network strategy and improving customer experience at Grainger. Partnering with business leaders and leading cross-functional teams for effective implementation.
Responsibilities
- Responsible for the refinement and communication of the Branch Network Roadmap to Branch Field Teams and stakeholders.
- Responsible for creating a prioritization framework for project work aligning with LT strategy.
- Partner with business leaders to build annual plans to support upstream work.
- Leading vetting of new incoming work from upstream partners.
- Support postmortem analysis of implementations to understand impact to financial and operating KPIs.
- Continually prioritizes workstreams to ensure focus on most impactful opportunities and new initiatives; by identifying key issues/topics, questions and hypothesis.
- Identifies analysis, research, and the data required to support.
- Leads research for new strategic initiatives, building comprehensive analysis such using voice of customer analysis, operations go sees/ round tables, operating metrics, and financial assessment.
- Develops insights from analysis to translate into strategies, actions and recommendations.
- Creates strategic briefs, typically through PowerPoint, for initiatives and programs aligning with Branch Network Leadership on problem statement and go forward plan.
- Prepares Branch Network updates to the Grainger Leadership Team as well as opportunity to participate in the presentation.
- Forms and leads cross-functional project teams to ensure coordinated implementation of programs and initiatives.
- Supports exploratory, descriptive, and statistical analysis performed by direct reports.
- Defines key metrics for the Branch Network.
Requirements
- Bachelor's Degree Business, Strategy, Economics/Finance, Marketing, or equivalent work experience required and Master's Degree MA/MS/MBA or equivalent preferred
- 7+ years work experience in the areas of customer or business analysis preferred
- Strong strategic / innovative thinking
- Analytics and data analysis skill set
- Excellent verbal and written communication skills
- Knowledge of Branch Network operating processes and Grainger end-to-end service delivery chain
- Intellectual curiosity
- Demonstrated leadership skills and problem-solving capabilities
- Ability to overcome complexity and deliver concise business cases
- Ability to balance and prioritize work on multiple projects
- Strong interpersonal skills, ability to interact effectively with field employees and senior leaders of Grainger.
- Ability to lead cross-functional teams based on influence instead of positional authority.
- Proven track record of execution and driving results.
Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
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