Research Engineer AI developing modern applications using AI technologies for business solutions. Collaborating in a motivated team to advance AI vision with clean and maintainable code in Python.
About the role
- AI Delivery Lead overseeing integration of AI platform into customer environments with a focus on delivering measurable results. Collaborating with cross-functional teams to drive strategic outcomes that matter.
Responsibilities
- Own the end-to-end delivery and integration of our AI platform into customer environments, setting the project plan and ensuring a high-quality outcome.
- Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy the solution.
- Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates.
- Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., deflection, quality, CSAT).
- Serve as the primary technical interface for customers during pre-sales, assisting with POCs, legal/security due diligence, and managing the seamless transition from trial to implementation.
- Collaborate closely with internal AI, Engineering, and Sales teams, acting as the "voice of the customer" to provide strategic feedback that shapes the product roadmap.
- Establish scalable, high-quality onboarding and implementation processes that set all customers up for long-term success.
- Manage project risks and governance related to AI deployment, ensuring all solutions meet compliance, security, and responsible AI standards.
Requirements
- Proven Tech Delivery: Experience in forward-deployed, customer-facing roles at high-growth tech companies.
- Results-Driven Ownership: Proven ability to own and deliver complex, multi-stakeholder projects end-to-end.
- Structured Adaptability: Thrives in ambiguity, proactively creating structure and driving clarity where none exists.
- Technical Acumen: Strong grasp of technical fundamentals (APIs, integrations) and the ability to collaborate effectively with engineering teams.
- Data Analysis: Comfortable using analytical tools (e.g., Omni, BigQuery…) to surface insights and guide decisions.
- Clear Communication: Communicates clearly and confidently across all audiences, internal and external, including technical teams and senior leadership.
- Customer-Centric: Deeply customer-obsessed, driven by delivering real, measurable business outcomes and value.
- Pragmatic Problem Solver: Entrepreneurial mindset used to find creative, pragmatic solutions balancing goals with feasibility.
Benefits
- This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future.
- Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive.
- You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Tech skills
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