Hybrid Forward-Deployed Engineer

at Augment

• Job title: Forward-Deployed Engineer
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: JavaScript, Node.js, Python
• Location requirements: Hybrid, San Francisco, United States

About the role

• Forward-Deployed Engineer connecting customers with engineering teams for AI-powered solutions. Building integrations and optimizing customer workflows in the logistics industry.

Responsibilities

• You’ll be the technical heartbeat between customers and our internal teams — turning ideas and prototypes into live, working solutions.
• Partner with customers, Customer Success, and Engineering to implement, test, and deploy AI-powered workflows.
• Work closely with customers to understand their data, integrations, and daily workflows.
• Read logs, trace API calls, and dig into configurations to identify root causes.
• Collaborate with engineering to reproduce and fix low-complexity bugs.
• Build lightweight scripts, integrations, or configuration patches to keep customers moving.
• Translate customer pain points into technical tasks the engineering team can act on.
• Provide structured, thoughtful feedback to product and engineering on what’s working (and what’s not).
• Build reusable frameworks and playbooks that make future implementations faster and smoother.
• Help define what forward-deployed engineering looks like at Augment — shaping process, documentation, and culture.

Requirements

• 1–5 years of experience in a technical, implementation, or customer-facing engineering role (or equivalent hands-on projects).
• Strong systems and architecture thinking — you understand how APIs, data, and workflows connect.
• Comfortable working with AI models — authoring, testing, and validating prompts to ensure reliable, high-quality results in customer workflows.
• Some scripting proficiency (Python, Node.js, or similar) — AI-assisted is fine, but you should be confident writing and debugging small pieces of code when needed.
• Solid product intuition — you can identify expected behavior, assess whether a customer issue or feature request aligns with product principles, and communicate that clearly.
• Ability to read logs, trace errors, and investigate broken workflows end-to-end.
• Excellent communication skills — you can explain technical concepts clearly to non-technical stakeholders.
• Collaborative by nature — you love working across teams and helping others solve problems.
• Thrive in ambiguity — you’re scrappy, curious, and proactive when things aren’t fully defined.

Benefits

• Competitive Salary + Stock Options
• Comprehensive Health, Vision, and Dental Benefits
• Flexible PTO
• On-site Gym
• Monthly stipend