About the role

Senior Product Designer leading design across Maple’s patient experience for millions of Canadians. Collaborating with Product and Engineering teams to improve care delivery systems.

Responsibilities

Play a central role in shaping a best-in-class care delivery experience, helping millions of Canadians navigate consultations and receive care with confidence and ease.
Lead complex, high-impact patient-facing end-to-end experiences, operating with a high degree of autonomy from discovery through delivery and iteration.
Shape product direction alongside Product and Engineering, influencing prioritization, framing opportunities, and guiding the long-term strategy for Maple’s care delivery platform.
Raise the bar for craft, usability, accessibility, and systems thinking, contributing to our design system and ensuring consistency across multiple surfaces and workflows.
Drive clarity and alignment across teams, using strong communication, documentation, and facilitation to help cross-functional partners make informed decisions.
Strengthen design operations and team effectiveness, improving processes, championing best practices, and supporting a healthy, collaborative product culture.

Have 6+ years of experience designing end-to-end product experiences in consumer-facing SaaS, with a portfolio demonstrating complex, multi-surface problem-solving.
Strong interaction design craft and systems thinking, with a proven ability to design accessible, inclusive, and scalable user experiences.
Operates with high autonomy, leading complex, cross-functional initiatives and making sound decisions with minimal oversight.
Comfortable shaping clarity in ambiguous spaces, identifying patterns, defining experience principles, and framing opportunities that guide product direction.
A strong communicator and facilitator, able to align Product, Engineering, and stakeholders around complex ideas and trade-offs.
Collaborative, low ego, and relationship-driven, contributing to a healthy, open, and supportive team environment.
Delivers polished, high-quality work at speed, balancing detail with pragmatic execution across mobile and web.
Uses prototyping, data, and user insights to validate ideas and influence both product strategy and execution.
Contributes to team maturity through mentorship, raising craft quality, or supporting design operations.

Competitive benefits package: Health, dental, counselling, and life insurance coverage to care for you and your loved ones.
Health spending account: Extra funds for wellness essentials like eyeglasses, therapy, and more.
Wellness budget: Recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond.
Maple access: Virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations.
Paid health Days: 10 extra days for when life happens—rest, appointments, or caregiving included.
Destination5: Work internationally in eligible countries for up to 5 days per year.
Retirement savings plan: Invest in your future with our group retirement savings plan.
Branch out budget: $1,000 annually to pursue professional development and fuel your growth.