Junior Data Analyst at Shop Mercantil focused on performance analysis of e - commerce products. Responsibilities include structuring dashboards and generating strategic insights from data analysis.
About the role
- Data Analyst optimizing SaaS customer journey with data and AI for GeoVictoria, enhancing operational efficiency and customer experience.
Responsibilities
- Monitorear SLA y la calidad operativa de los equipos que soportan el journey del cliente.
- Mantener dashboards e indicadores operativos y de experiencia, asegurando su continuidad y precisión.
- Garantizar la calidad e integridad de los datos utilizados en reportes y visualizaciones.
- Gestionar y analizar NPS, CSAT, CES y VOC, detectando tendencias y patrones relevantes.
- Implementar automatizaciones transversales que mejoren la eficiencia del proceso.
- Utilizar IA aplicada y herramientas analíticas para identificar anomalías, riesgos u oportunidades.
- Integrar herramientas y sistemas mediante conectores, APIs simples o plataformas low-code.
- Generar insights accionables para optimizar la operación, el soporte y la experiencia del cliente.
- Documentar procesos, flujos y actualizaciones para asegurar gobernanza y continuidad operativa.
Requirements
- 2–3 años en roles analíticos en empresas SaaS o digitales.
- Experiencia gestionando SLA, métricas de calidad y performance operacional.
- Manejo intermedio de Power BI, CRM y automatización low-code.
- Conocimientos básicos/intermedios de SQL.
- Experiencia analizando NPS/CSAT/VOC y generando insights aplicables.
- Valorable: Uso práctico de IA (Copilot, Einstein, agentes u otras aplicaciones).
- Participación en proyectos de mejora continua en CX u operaciones.
Benefits
- Vestimenta libre, acá puedes ser tú mismo 😊
- Medio día libre en tu cumpleaños, para que puedas celebrar 🎉
- Cultura de empresa horizontal, donde tu talento te hace crecer 📈
- Eventos de celebración de cumplimiento de metas trimestrales, team buildings y más en todas las oficinas a nivel global 🌎
- Oficina Pet Friendly 🐶
- Café, Té y Fruta disponible en la oficina 🍎☕
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