Hybrid Senior Credit Controller, French

at Genpact

• Job title: Senior Credit Controller, French
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Lisbon, Portugal

About the role

• Senior Process Associate managing credit control and financial reconciliation for Genpact. Engaging in client account management and supporting premium collections with a focus on quality and efficiency.

Responsibilities

• Enter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects.
• Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments.
• Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries.
• Deliver exceptional service standards and key performance indicators (KPIs).
• Liaise with internal and external parties to resolve queries within deadlines.
• Distribute monthly statements of overdue accounts to clients and resolve questions promptly.
• Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements.
• Analyze aging reports and allocated portfolios.
• Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support.
• Provide support, mentoring, and guidance as needed.
• Participate in continuous improvement initiatives.

Requirements

• Graduate or possess a professional qualification in a finance-related discipline.
• Minimum years of experience in credit control.
• Proficient in written and spoken English; Portuguese is advantageous.
• Strong mathematical and analytical skills for complex data analysis and effective decision-making in business or technical issues.
• Positive attitude, results-driven, with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.
• Strong writing and editing skills with attention to detail; ability to produce high-quality work under pressure and prioritize workload to meet tight deadlines.
• Patient and respectful towards clients while being professionally firm in debt recovery.
• Proficient in Excel and Outlook.
• English & French C1

Benefits

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress