Hybrid Trial & Hardware Loan Manager

Posted last month

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About the role

  • Manage hardware loan and trial programs, ensuring efficient request handling and stakeholder satisfaction at a technology company in Montreal, Quebec.

Responsibilities

  • Manage hardware requests: oversee the receipt, validation and processing of demo, loan and trial requests using standardized forms and workflows
  • Inventory coordination: track hardware inventory, coordinate shipments and manage returns to ensure accurate records and availability
  • Process improvement: continuously refine request handling, returns and stock update processes to maximize efficiency and customer satisfaction
  • Stakeholder communication: act as the primary point of contact for internal teams and external partners regarding hardware requests, providing regular updates and clear instructions
  • System updates: maintain accurate and timely updates in relevant systems (e.g., CRM, inventory management tools) at all stages of the hardware lifecycle
  • Collaboration: work closely with sales, customer service, logistics and other teams to ensure seamless execution of hardware programs
  • Reporting: monitor program metrics, track fulfillment and return rates, and provide regular updates to management

Requirements

  • Strong organizational and process management skills
  • Experience with CRM or inventory management systems
  • Excellent communication skills and ability to coordinate across multiple teams
  • Attention to detail and a proactive approach to problem-solving
  • Fluent in French and English, both spoken and written (this role requires interactions with international colleagues and clients)
  • Assets / Nice-to-have:
  • Knowledge of ERP systems and hardware lifecycle management
  • Previous experience in commercial support, logistics or hardware operations

Benefits

  • Competitive compensation package
  • Training expense reimbursement program
  • Subsidized meals at our on-site bistro (Les Cordons Bleus)
  • Work-life balance through flexible working hours
  • Free unlimited coffee
  • Free employee parking
  • On-site fitness center

Job title

Trial & Hardware Loan Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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