Operations Strategist enhancing operational effectiveness and executive coordination at MissionWired in Washington, D.C. Partnering closely with senior leadership to manage executive workflows and office operations.
About the role
- Team Leader driving SaaS delivery team in physical security solutions. Leading operational excellence and team development for client satisfaction.
Responsibilities
- Lead and coach your team to meet operational objectives and deliver an exceptional customer experience
- Mentor and train team members, providing technical guidance and career development opportunities
- Improve processes by identifying inefficiencies and implementing solutions that enhance performance and scalability
- Ensure readiness by managing technical training and tools for new and existing team members
- Monitor and report on key performance indicators, service level agreements, and team performance, ensuring alignment with organizational goals
- Collaborate cross-functionally with R&D, Customer Support, Sales, IS/IT, Professional Services, and Finance to resolve issues and improve workflows
- Manage escalations and maintain strong client relationships, ensuring timely and effective resolution
- Contribute to product evolution through detailed bug reports and feature requests
- Lead by example by fostering a positive, collaborative, and results-driven team culture
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience
- Self-driven, proactive, resourceful, and passionate about continuous improvement
- Strong organizational skills and ability to prioritize
- Excellent analytical and troubleshooting skills
- Ability to manage multiple tasks concurrently and adapt to a fast-changing environment
- Exceptional written and verbal communication skills
- Team-oriented with a commitment to collective success and customer satisfaction
- Fluent in French and English, both written and spoken (this role requires interaction with international colleagues and clients)
Benefits
- Competitive compensation package
- Training reimbursement program
- Subsidized meals at our on-site bistro (Les Cordons Bleus)
- Work–life balance supported by flexible working hours
- Unlimited free coffee
- Free parking for all employees
- On-site fitness center
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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