Staff Product Manager leading key identity, data, and streaming architecture initiatives at Genesys. Defining connections and understanding of customer interactions across various systems and channels.
Responsibilities
Define and deliver foundational data platform and profile capabilities
Partner with engineering to shape APIs, schemas, and streaming architecture
Collaborate across AI, Journey Orchestration, and Reporting teams to drive downstream impact
Translate complex systems into structured documentation and clear delivery plans
Lead cross-functional alignment and execution across global teams
Requirements
6+ years of product management experience in data, platform, or identity domains
Familiarity with event-driven systems, CDPs, CRMs, or customer data models
Comfort working with schema design, identifiers, and merge logic
Strong written and verbal communication in complex or technical environments
A systems-oriented mindset — balancing platform depth with practical execution
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
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