Hybrid Staff Product Manager – Customer Profile

Posted last month

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About the role

  • Staff Product Manager leading key identity, data, and streaming architecture initiatives at Genesys. Defining connections and understanding of customer interactions across various systems and channels.

Responsibilities

  • Define and deliver foundational data platform and profile capabilities
  • Partner with engineering to shape APIs, schemas, and streaming architecture
  • Collaborate across AI, Journey Orchestration, and Reporting teams to drive downstream impact
  • Translate complex systems into structured documentation and clear delivery plans
  • Lead cross-functional alignment and execution across global teams

Requirements

  • 6+ years of product management experience in data, platform, or identity domains
  • Familiarity with event-driven systems, CDPs, CRMs, or customer data models
  • Comfort working with schema design, identifiers, and merge logic
  • Strong written and verbal communication in complex or technical environments
  • A systems-oriented mindset — balancing platform depth with practical execution

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

Job title

Staff Product Manager – Customer Profile

Job type

Experience level

Lead

Salary

$128,300 - $238,300 per year

Degree requirement

Bachelor's Degree

Location requirements

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