Consultant supporting Agile transformation engagements at team and portfolio levels in Life Sciences. Engaging actively with client leaders and contributing to thought leadership in a dynamic environment.
About the role
- Senior Solution Consultant creating technical solutions for Genesys. Collaborating with customers to develop AI-driven strategies and technical presentations.
Responsibilities
- Building and documenting reusable solutions that leverage Genesys Solutions, Infrastructure as Code, RESTful API’s, cloud services and other modern technologies to enable the Genesys customer and partner communities
- Showcase technical expertise and creative talents by developing and presenting dynamic demonstrations to the decision makers of a business (executives, key stakeholders and influencers)
- Understand the customers strategies to help them drive their business using Genesys solutions
- Run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders
- Create a customized demo to showcase solutions to the customer’s needs
- Create documentation such as Discovery, Architecture and Solution Design Proposals to ensure a smooth service delivery
- Maintain regular and up to date insights on industry trends and best practices to advise customers through implementation process
- Create professional solution design diagrams with the associated assumptions and sizing calculations
- For large/complex opportunities lead a team to complete all of the presales process activities.
Requirements
- Strong technical knowledge of IT concepts, software standards as well as database and net-working technologies
- Strong understanding of the fundamentals of Computing, such as completing a Technology or Computer Degree and/or undertaking certifications relevant to Cloud, SaaS or CCaaS
- 5+ years of experience implementing and/or integrating with CRMS, software implementation and/or coding experience
- Experience in building and implementing CX solutions using modern Agentic AI techniques
- Advanced technical knowledge covering associated contact centre technologies such as surveys, quality management, recording, workforce management, IVR, digital engagement or PCI compliance
- Technical knowledge in the following areas such as VOIP, SIP, RTP, messaging carrier services, infrastructure, networking and security
- Strong understanding and familiarity with AI concepts such as LLMs, NLUs, Predictive AI models
- Experience documenting technical artifacts and building presentations promoting
- Experience working with a Cloud or SaaS company
- Refined presentation skills showcasing presence and gravitas and able to facilitate workshops towards successful conclusions
Benefits
- great benefits and perks like larger tech companies
- independence to make a larger impact on the company
- ownership of their work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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