Consultant supporting execution of consulting engagements across multiple industries in Transaction Advisory Services. Active participation in project management and client relationship management.
About the role
- Senior Solution Consultant creating technical solutions for Genesys. Collaborating with customers to develop AI-driven strategies and technical presentations.
Responsibilities
- Building and documenting reusable solutions that leverage Genesys Solutions, Infrastructure as Code, RESTful API’s, cloud services and other modern technologies to enable the Genesys customer and partner communities
- Showcase technical expertise and creative talents by developing and presenting dynamic demonstrations to the decision makers of a business (executives, key stakeholders and influencers)
- Understand the customers strategies to help them drive their business using Genesys solutions
- Run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders
- Create a customized demo to showcase solutions to the customer’s needs
- Create documentation such as Discovery, Architecture and Solution Design Proposals to ensure a smooth service delivery
- Maintain regular and up to date insights on industry trends and best practices to advise customers through implementation process
- Create professional solution design diagrams with the associated assumptions and sizing calculations
- For large/complex opportunities lead a team to complete all of the presales process activities.
Requirements
- Strong technical knowledge of IT concepts, software standards as well as database and net-working technologies
- Strong understanding of the fundamentals of Computing, such as completing a Technology or Computer Degree and/or undertaking certifications relevant to Cloud, SaaS or CCaaS
- 5+ years of experience implementing and/or integrating with CRMS, software implementation and/or coding experience
- Experience in building and implementing CX solutions using modern Agentic AI techniques
- Advanced technical knowledge covering associated contact centre technologies such as surveys, quality management, recording, workforce management, IVR, digital engagement or PCI compliance
- Technical knowledge in the following areas such as VOIP, SIP, RTP, messaging carrier services, infrastructure, networking and security
- Strong understanding and familiarity with AI concepts such as LLMs, NLUs, Predictive AI models
- Experience documenting technical artifacts and building presentations promoting
- Experience working with a Cloud or SaaS company
- Refined presentation skills showcasing presence and gravitas and able to facilitate workshops towards successful conclusions
Benefits
- great benefits and perks like larger tech companies
- independence to make a larger impact on the company
- ownership of their work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Analytics Consultant at Wells Fargo utilizing SQL and Tableau for data insights. Collaborating with teams to analyze data and improve business outcomes.
Clinical Consultant enhancing healthcare practices in Bogotá. Collaborating with sales teams to train and support health professionals in medical devices usage.
Consultant for IT - Security projects in Datacenter environment at Axians. Focused on customer advisory and sales support throughout project phases.
Environmental Permitting Consultant at Geosyntec leading environmental permit applications and ensuring compliance with legislation. Collaborating with clients and stakeholders in mining, industrial, and infrastructure sectors.
Senior Consultant in EY - Parthenon's Private Equity Deal Origination team. Developing investment themes and conducting market research to assist private equity clients in capital deployment.
Oracle Cloud EDMCS Senior Functional Consultant managing master data operations in Finance Transformation program at LSEG. Involved in implementing lower costs and higher efficiencies across teams.
Senior Consultant in IT Forensics and Incident Response providing technical expertise in cybersecurity incidents. Collaborating with clients to analyze and mitigate threats to IT infrastructure.
Senior Consultant IT Forensik handling cybersecurity incidents and supporting forensic investigations in a consulting firm. Engaging with clients remotely and on - site to manage crisis situations.
Senior Consultant in IT Forensik handling incidents on clients' IT infrastructures. Assisting with forensic analysis and digital evidence in a hybrid work environment.