Senior Health & Protection Consultant providing consulting advice and maintaining Healthcare and Protection client portfolio. Join Mercer for career development in a collaborative culture.
About the role
- Senior Solution Consultant creating technical solutions for Genesys. Collaborating with customers to develop AI-driven strategies and technical presentations.
Responsibilities
- Building and documenting reusable solutions that leverage Genesys Solutions, Infrastructure as Code, RESTful API’s, cloud services and other modern technologies to enable the Genesys customer and partner communities
- Showcase technical expertise and creative talents by developing and presenting dynamic demonstrations to the decision makers of a business (executives, key stakeholders and influencers)
- Understand the customers strategies to help them drive their business using Genesys solutions
- Run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders
- Create a customized demo to showcase solutions to the customer’s needs
- Create documentation such as Discovery, Architecture and Solution Design Proposals to ensure a smooth service delivery
- Maintain regular and up to date insights on industry trends and best practices to advise customers through implementation process
- Create professional solution design diagrams with the associated assumptions and sizing calculations
- For large/complex opportunities lead a team to complete all of the presales process activities.
Requirements
- Strong technical knowledge of IT concepts, software standards as well as database and net-working technologies
- Strong understanding of the fundamentals of Computing, such as completing a Technology or Computer Degree and/or undertaking certifications relevant to Cloud, SaaS or CCaaS
- 5+ years of experience implementing and/or integrating with CRMS, software implementation and/or coding experience
- Experience in building and implementing CX solutions using modern Agentic AI techniques
- Advanced technical knowledge covering associated contact centre technologies such as surveys, quality management, recording, workforce management, IVR, digital engagement or PCI compliance
- Technical knowledge in the following areas such as VOIP, SIP, RTP, messaging carrier services, infrastructure, networking and security
- Strong understanding and familiarity with AI concepts such as LLMs, NLUs, Predictive AI models
- Experience documenting technical artifacts and building presentations promoting
- Experience working with a Cloud or SaaS company
- Refined presentation skills showcasing presence and gravitas and able to facilitate workshops towards successful conclusions
Benefits
- great benefits and perks like larger tech companies
- independence to make a larger impact on the company
- ownership of their work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior System Maintenance Consultant providing support for capital markets systems at major Japanese bank. Focus on stable operations, incident response, and enhancements across FO, MO, and Risk domains.
Lead and manage change and digital adoption projects for global organizations. Collaborate with international stakeholders and ensure effective technology adoption.
Principal Agile Consultant responsible for driving agile transformation with hands - on support in various client environments. Mentoring teams and shaping client engagements within a collaborative environment.
Banking Consultant providing seamless banking experience for customers at ANZ branches. Engaging with customers and supporting their financial needs through collaborative teamwork and compliance adherence.
Banking Consultant providing seamless banking experience in retail banking to meet customers' financial needs and goals. Collaborate in a team to deliver high customer satisfaction and advocacy.
Senior Banking Consultant at ANZ helping customers with financial needs. Supporting retail banking strategy and delivering excellent customer service in Cloverdale.
Consultant at KPMG providing strategic insights and innovative solutions in a dynamic consulting environment. Collaborating with teams to address complex business issues and drive growth.
Management Consultant at KPMG solving public sector transformation challenges through strategic insights and innovative solutions. Collaborating with leading organisations to drive impactful growth in Aotearoa.
Consultant Senior managing maintenance of IT solutions for Delta Technologies. Planning activities and ensuring operational readiness of solutions in a hybrid work setting.