Hybrid Director, Enterprise Sales, AI & Experience Orchestration

Posted 2 hours ago

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About the role

  • Director of Enterprise Sales managing AI-powered customer experience sales team at Genesys. Responsible for driving sales strategy and supporting enterprise opportunities across the United States.

Responsibilities

  • Lead, coach, and develop a team of AI and Experience Orchestration Directors operating as specialist overlay sellers
  • Establish clear operating models that define how AI specialists work with and through core Account Executives on accounts and opportunities
  • Drive consistent execution of AI focused sales motions that support pipeline and revenue goals
  • Partner with subregional direct sales leadership to align AI specialist coverage, priorities, and engagement models
  • Ensure AI specialists effectively translate customer business challenges into AI-driven use cases, measurable outcomes, and value narratives
  • Model effective executive presence, thought leadership, and consultative selling techniques in customer and internal engagements, setting the standard for specialist sellers
  • Support complex, strategic enterprise opportunities by engaging with senior customer stakeholders alongside Genesys sales leadership and specialist sellers
  • Monitor AI market trends, competitive dynamics, and customer feedback to continuously evolve specialist enablement, messaging, and sales approach
  • Collaborate cross functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to bring customer insights back into the organization – both leveling up the field and continuously improving Genesys go-to-market effectiveness

Requirements

  • Bachelor’s degree or equivalent practical experience
  • 10+ years of experience in enterprise software sales, including AI-related solutions in the customer experience domain
  • 5+ years of people management experience, preferably leading specialist overlay / subject matter expert teams; direct sales or pre-sales leadership also relevant
  • Strong understanding of AI powered customer experience, conversational AI, or experience orchestration technologies
  • Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct account or opportunity ownership
  • Demonstrated success supporting enterprise sales teams in driving new logo acquisition and expansion growth
  • Excellent communication, presentation, and executive engagement skills
  • Strong collaboration skills and comfort operating in matrixed sales environments
  • Ability to manage multiple priorities and guide teams through complex, ambiguous sales cycles

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

Job title

Director, Enterprise Sales, AI & Experience Orchestration

Job type

Experience level

Lead

Salary

$156,800 - $275,800 per year

Degree requirement

Bachelor's Degree

Location requirements

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