Director of Enterprise Sales managing AI-powered customer experience sales team at Genesys. Responsible for driving sales strategy and supporting enterprise opportunities across the United States.
Responsibilities
Lead, coach, and develop a team of AI and Experience Orchestration Directors operating as specialist overlay sellers
Establish clear operating models that define how AI specialists work with and through core Account Executives on accounts and opportunities
Drive consistent execution of AI focused sales motions that support pipeline and revenue goals
Partner with subregional direct sales leadership to align AI specialist coverage, priorities, and engagement models
Ensure AI specialists effectively translate customer business challenges into AI-driven use cases, measurable outcomes, and value narratives
Model effective executive presence, thought leadership, and consultative selling techniques in customer and internal engagements, setting the standard for specialist sellers
Support complex, strategic enterprise opportunities by engaging with senior customer stakeholders alongside Genesys sales leadership and specialist sellers
Monitor AI market trends, competitive dynamics, and customer feedback to continuously evolve specialist enablement, messaging, and sales approach
Collaborate cross functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to bring customer insights back into the organization – both leveling up the field and continuously improving Genesys go-to-market effectiveness
Requirements
Bachelor’s degree or equivalent practical experience
10+ years of experience in enterprise software sales, including AI-related solutions in the customer experience domain
5+ years of people management experience, preferably leading specialist overlay / subject matter expert teams; direct sales or pre-sales leadership also relevant
Strong understanding of AI powered customer experience, conversational AI, or experience orchestration technologies
Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct account or opportunity ownership
Demonstrated success supporting enterprise sales teams in driving new logo acquisition and expansion growth
Excellent communication, presentation, and executive engagement skills
Strong collaboration skills and comfort operating in matrixed sales environments
Ability to manage multiple priorities and guide teams through complex, ambiguous sales cycles
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Job title
Director, Enterprise Sales, AI & Experience Orchestration
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