Hybrid AI Architect

at Genesys

• Job title: AI Architect
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $126,100 - $234,300 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, United States

About the role

• AI Architect role providing technical leadership for Genesys AI solutions and enhancing customer engagement. Collaborating with sales teams to drive growth and articulate AI integration value.

Responsibilities

• Leverage expert-level knowledge of Genesys AI capabilities — including predictive AI and Agentic Virtual Agents —to articulate and demonstrate product value to customers and prospects.
• Design and rapidly prototype innovative AI use cases, accelerators, and solution patterns that highlight the differentiated value of Genesys AI.
• Support pre-sales activities such as technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.
• Provide technical feedback and strategic insights to Product Management on AI product design, implementation considerations, and customer-driven enhancements.
• Develop technical assets, deep-dive demonstrations, and enablement content to support the Sales Consulting (SC) organization.
• Influence CIO/CTO-level stakeholders and position Genesys — particularly its AI and Agentic Virtual Agent capabilities — as integral to an organization’s broader IT and transformation strategy.

Requirements

• Hands-on experience with modern AI technologies, including ML, NLU/NLP, LAMs, and advanced prompt engineering techniques.
• Strong ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.
• Demonstrated success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning.
• Expertise in integrating Genesys AI solutions with customer technology ecosystems and the broader Genesys Cloud platform.
• Ability to identify opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency.
• Strong understanding of Genesys architecture components—including A2A, MCP, and related platform services—and how they interact with AI and Agentic Virtual Agent capabilities.
• Proven ability to influence CIO/CTO decision-makers.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments