Technical Program Manager overseeing data specifications and client interface standards at Zinnia. Driving adoption of standardized data solutions while managing cross - functional teams and client relationships.
SE
Hybrid Senior Technical Program Manager
Posted 2 weeks ago
About the role
- ERP Operations Technical Program Manager leading a global team to enhance ERP operations. Leveraging technology and processes to optimize efficiency in GE Vernova's Power segment.
Responsibilities
- Analyze, create and influence new processes and procedures to standardize work leveraging lean methods across Enterprise Solutions Operations.
- Leverage emerging technologies to develop process improvements that will help to drive 5-10% YOY productivity.
- Complex ticket resolution when partner is unable to resolve.
- Build quality solutions leveraging contemporary tools that will enhance end-user experience, reduce ticket counts, and improve the mean time to resolution for each ticket.
- Post Production Management of all items across ERP Operations for active/daily reporting.
- Post Production (Post a project hypercare) tickets which partner is unable to resolve.
- FF (Fire-Fighter) or other governance reviews over partner activities.
- Evaluate decisions through the eyes of the customer, create processes with customer viewpoint, and partner with customers to help shape their future initiatives.
- Track and monitor program status and metrics to ensure milestones are met, and internal and external delivery commitments are met.
- Share technical, procedural, and business knowledge with others.
- Proactively identify and resolve issues and make recommendations for improvements to existing processes.
Requirements
- Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with equivalent knowledge and/or advanced experience.
- Major technical experience along with established leadership credentials across disciplines and functions within IT program/product areas.
- Fluent English knowledge is essential.
- Proven expertise in large-scale ERP Operations.
- Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives.
- Demonstrated ability to establish operational performance metrics and drive continuous efficiencies and improvements for systems, processes, and resources.
- Ability to develop partnerships with cross functional teams and develop an inclusive & collaborative environment.
- Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization.
Benefits
- Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers.
- We offer a robust benefits package depending on your employment status and your national requirements.
- A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
- GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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