Enterprise Architect at F5 defining and driving enterprise data architecture strategies and overseeing data models, governance, and integration patterns across various domains.
GT
Hybrid Help Desk Supervisor, TS/SCI w/Poly
Posted 2 months ago
About the role
- Help Desk Supervisor at GDIT overseeing technical support services and team management. Engaging in personnel issues, onboarding, and customer issue resolutions with Tier 1 goals.
Responsibilities
- Handling GDIT personnel issues as they arise
- Conducting Quarterly and Monthly Reviews
- Conducting Annual Reviews and Merit Increase notifications
- Actively participate in determining and launching tier 1 Goals
- Conducting Onboarding Check-ins (months: 2, 3, 4, 5, 6)
- Completing weekly GDIT timecard submissions and audits Ensuring needed corrections and updates are applied when needed
- Ensuring all team/shifts have pertinent information regarding both GDIT policies and Tier 1 policies
- Ensuring coverage and maintaining Monthly Calendars (including Weekend & Holiday)
- Performing initial candidate interviews for both GDIT and Subcontractor technician positions
- Resolve higher level customer issues (including We Care items) and addressing any staff training issues that arise from these incidents
- Ensuring that assigned Team Leads are performing necessary duties such as ticket audits, and VTB updates to employee records, and other duties
Requirements
- 5 + years of related experience
- US Citizenship Required: Yes
- Education: Bachelor of Arts/Bachelor of Science
- Required: CompTIA Security+ certification is required within 3 months of start date
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Variety of paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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