About the role

Professional Services Consultant supporting technical implementation of GBG's identity verification platform. Working with enterprise customers and assisting with successful deployments and optimizations.

Responsibilities

**What you will do**
Support technical implementations from kick-off to go-live, assisting with API/SDK integrations under the guidance of senior consultants
Help customers understand and configure our platform to meet their specific needs, including deployment methods, Capture SDKs, APIs, and low-code solutions
Create customer-specific documentation and participate in training enablement sessions to help customer teams understand how to use our platform effectively, as needed.
Assist in discovery and onboarding activities by asking clarifying questions, preparing technical materials, and contributing to workflow design and product configuration
Own and support the end-to-end onboarding process to ensure successful production launches
Troubleshoot straightforward technical issues and escalate complex problems to senior team members or appropriate internal teams
Communicate client feedback to internal teams and participate in initiatives to improve the customer journey
Salesforce queue case review. Provided tier 1 technical consultation to customers and provide internal support to the Technical Support team, that helps them address customer or product issues.

**Skills we are looking for**
2-4 years in customer-facing technical roles such as Technical Support, Customer Success, Implementation, or similar roles
Basic programming knowledge with familiarity in languages like Python, Java, JavaScript, or C#
Foundational understanding of SaaS platforms, REST APIs, and SDK integrations
Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences
Documentation skills with attention to detail and ability to create clear technical guides
Organizational skills with ability to manage multiple tasks and customer interactions simultaneously
Eagerness to learn and grow technical consulting capabilities with a problem-solving mindset
Professional presence in virtual and in-person customer meetings
**Preferred Qualifications**
Bachelor's degree in Computer Science, Engineering, or related technical field
Experience in regulated industries like financial services, healthcare, or telecommunications
Exposure to identity verification, fraud prevention, or fintech solutions
Familiarity with KYC/AML compliance concepts
Experience working with global or distributed teams
Basic knowledge of cloud platforms (AWS, Azure, GCP) and enterprise security concepts

**To find out more**
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.