Consultant responsible for delivering and administering Trade Finance processes at Absa Bank in South Africa. Engaging in transaction processing, reconciliations, and maintaining high service quality standards.
About the role
- Professional Services Consultant supporting technical implementation of GBG's identity verification platform. Working with enterprise customers and assisting with successful deployments and optimizations.
Responsibilities
- **What you will do**
- Support technical implementations from kick-off to go-live, assisting with API/SDK integrations under the guidance of senior consultants
- Help customers understand and configure our platform to meet their specific needs, including deployment methods, Capture SDKs, APIs, and low-code solutions
- Create customer-specific documentation and participate in training enablement sessions to help customer teams understand how to use our platform effectively, as needed.
- Assist in discovery and onboarding activities by asking clarifying questions, preparing technical materials, and contributing to workflow design and product configuration
- Own and support the end-to-end onboarding process to ensure successful production launches
- Troubleshoot straightforward technical issues and escalate complex problems to senior team members or appropriate internal teams
- Communicate client feedback to internal teams and participate in initiatives to improve the customer journey
- Salesforce queue case review. Provided tier 1 technical consultation to customers and provide internal support to the Technical Support team, that helps them address customer or product issues.
Requirements
- **Skills we are looking for**
- 2-4 years in customer-facing technical roles such as Technical Support, Customer Success, Implementation, or similar roles
- Basic programming knowledge with familiarity in languages like Python, Java, JavaScript, or C#
- Foundational understanding of SaaS platforms, REST APIs, and SDK integrations
- Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences
- Documentation skills with attention to detail and ability to create clear technical guides
- Organizational skills with ability to manage multiple tasks and customer interactions simultaneously
- Eagerness to learn and grow technical consulting capabilities with a problem-solving mindset
- Professional presence in virtual and in-person customer meetings
- **Preferred Qualifications**
- Bachelor's degree in Computer Science, Engineering, or related technical field
- Experience in regulated industries like financial services, healthcare, or telecommunications
- Exposure to identity verification, fraud prevention, or fintech solutions
- Familiarity with KYC/AML compliance concepts
- Experience working with global or distributed teams
- Basic knowledge of cloud platforms (AWS, Azure, GCP) and enterprise security concepts
Benefits
- **To find out more**
- As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
- To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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