Hybrid Service Desk Analyst

Posted 26 minutes ago

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About the role

  • Service Desk Analyst providing first line IT support for Gattaca staff in Whiteley, Fareham. Ensuring effective management of technology issues and support calls in a hybrid setting.

Responsibilities

  • Provide first line support to all staff through the effective management of the Service Desk platform
  • Ensure all support calls are logged accurately on the Service Desk platform
  • Effectively manage support escalations within the Gattaca IT Team as well as 3rd party vendors
  • Provide business updates on Problems, Requests, Incidents & Changes
  • Assist all staff in the use of Gattaca systems
  • Maintain stock of IT Assets and Consumables
  • Maintain Hardware and Software Asset registers

Requirements

  • Strong analytical skills, with demonstrated ability to assess business problems, recommend improvement opportunities, and align stakeholders around remediation of gaps
  • Excellent communication skills, both written and verbal, with ability to communicate effectively at all levels of the organization
  • Grasp of current and emerging technologies and trends, with ability to rapidly assess and apply new and emerging technologies
  • Experience with Microsoft 365

Benefits

  • Excellent Growth and Development Opportunities
  • Industry leading training
  • Apprenticeship opportunities
  • Free on site parking
  • Personal flexible benefits to meet each employees needs
  • Incentives, including team all-inclusive holidays!

Job title

Service Desk Analyst

Job type

Experience level

Mid levelSenior

Salary

£28,500 - £30,000 per year

Degree requirement

High School Diploma

Location requirements

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