Service Desk Analyst providing first line IT support for Gattaca staff in Whiteley, Fareham. Ensuring effective management of technology issues and support calls in a hybrid setting.
Responsibilities
Provide first line support to all staff through the effective management of the Service Desk platform
Ensure all support calls are logged accurately on the Service Desk platform
Effectively manage support escalations within the Gattaca IT Team as well as 3rd party vendors
Provide business updates on Problems, Requests, Incidents & Changes
Assist all staff in the use of Gattaca systems
Maintain stock of IT Assets and Consumables
Maintain Hardware and Software Asset registers
Requirements
Strong analytical skills, with demonstrated ability to assess business problems, recommend improvement opportunities, and align stakeholders around remediation of gaps
Excellent communication skills, both written and verbal, with ability to communicate effectively at all levels of the organization
Grasp of current and emerging technologies and trends, with ability to rapidly assess and apply new and emerging technologies
Experience with Microsoft 365
Benefits
Excellent Growth and Development Opportunities
Industry leading training
Apprenticeship opportunities
Free on site parking
Personal flexible benefits to meet each employees needs
Incentives, including team all-inclusive holidays!
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