Vice President of Engineering leading engineering teams at NextGen Security focused on security solutions. Overseeing technical support and managing resources across the West Division.
About the role
- Engineering Manager leading engineering teams for contact center applications at Ford Credit. Collaborating with stakeholders to develop software solutions in a dynamic environment.
Responsibilities
- The role will be responsible for managing the engineering teams responsible for a set of application in the contact center space for ford credit
- The Software Engineering Manager will manage a team of 8-16 team members and collaborate directly and continuously with Software Engineers, Product Managers, Designers and Product Owners to build, validate and release software products early and often in a dynamic and collaborative environment.
- The role will involve Maintenance enhancement and development of MSD based contact center application and should have experience running tech for call center operations.
- Knowledge of salesforce will be an added advantage.
- Oversee the software development lifecycle for contact center technologies MSD ( Microsoft Dynamics)/ Java microservices/ Graph based application stack
- Collaborate with business stakeholders (Contact Center Operations, Product Management) to align engineering efforts with customer experience and business goals.
- Drive architecture, design decisions, and implementation of robust, scalable, and reliable platforms.
- Collaborate with business stakeholders (Contact Center Operations, Product Management) to align engineering efforts with customer experience and business goals.
- Drive architecture, design decisions, and implementation of robust, scalable, and reliable platforms.
- Champion Agile methodologies, continuous integration/continuous delivery (CI/CD), and modern engineering practices.
- Strong knowledge of Java, PCF, GCP, SpringBoot, etc.
- Ability to understand business needs and convert them as various API integration on REST and Graph QL.
- Strong knowledge on cloud native applications.
- Strong knowledge of Software Craftsmanship practices including TDD, Clean Code, Refactoring, etc.
- Experience with DevOps/Security tools like Jenkins, 42Crunch, Sonarqube, CheckMarx, FOSSA etc.
- Knowledge of working with Agile software methodologies i.e. Scrum,Safe Agile etc.
- Strong leadership and communication skills and the ability to coach and teach others.
Requirements
- Overall 15+ years of experience
- 12+ years of Microsoft Dynamics knowledge as CRM and integration with call center operations.
- 2+ years of experience in technical leadership roles.
- Extensive knowledge of MSD based development lifecycle tools & techniques.
- Proven experience in the design of secure, high-performance technical solutions that maximize the potential of the Salesforce platform.
- Working knowledge / Certification on Salesforce CRM/Cloud.
- Knowledge of Salesforce Service Cloud
- Apex
- Knowledge on AI Chat Bot integrations.
- IVR/Telephony experience
- Experience in Multiple between CRMs / experience in migration from MSD to Salesforce would be an added advantage.
Benefits
- Preferred Qualifications:
- Bachelor's degree (or equivalent applied experience/professional qualification).
- Overall 15+ years of experience.
- 12+ years of Microsoft Dynamics knowledge as CRM and integration with call center operations.
- 2+ years of experience in technical leadership roles.
- Extensive knowledge of MSD based development lifecycle tools & techniques.
- Proven experience in the design of secure, high-performance technical solutions that maximize the potential of the Salesforce platform.
- Nice to Have Skills:
- Knowledge on platforms listed below or similar capabilities.
- Working knowledge / Certification on Salesforce CRM/Cloud.
- Knowledge of Salesforce Service Cloud.
- Apex.
- Knowledge on AI Chat Bot integrations.
- IVR/Telephony experience.
- Experience in Multiple between CRMs / experience in migration from MSD to Salesforce would be an added advantage.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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