Security Operations Team Lead managing all security operations for Ford Customer Service Division facilities. Ensuring compliance and customer service while acting as a key contact for security-related matters across assigned locations.
Responsibilities
Manage and oversee all security and fire operations for assigned FCSD locations, ensuring compliance with company policies, security manuals, and protocols
Provide guidance, direction, and mentorship to contract security personnel, including ensuring contract security completes training and onboarding, fostering a high-performing and collaborative security environment across multiple sites
Conduct regular site visits and travel frequently to various FCSD and Ford commercial locations within your assigned region to assess security posture, build relationships, and provide direct oversight
Serve as the key point of contact for security-related matters at assigned FCSD locations, demonstrating exceptional customer service and professionalism to site leadership, employees, and visitors
Review protocols and ensure sites are prepared to respond to security and fire incidents (e.g., medical, behavioral, trespassing, accidents, suspicious activity, thefts), ensuring appropriate escalation to Global Security leadership when necessary
Coordinate and lead initial investigations into security incidents, gathering evidence and preparing comprehensive reports
Collaborate with the Global Brand Protection team on investigations related to parts and product integrity
Oversee and ensure functionality for access control, security video systems, fire inspections, and emergency support for assigned facilities
Conduct risk assessments of sites to determine if the operational model is adequate for site integrity and identify physical security gaps and solutions through proactive initiatives
Conduct regular and random security inspections of parts logistics processes, including packaging, labeling, handling of scrapped parts, and receiving/shipping of returned parts
Monitor and ensure facility practices comply with Customs Trade Partnership Against Terrorism (CTPAT) requirements
Assist with the planning and execution of special projects and security initiatives, including audits and site-specific security enhancements
Develop and deliver security awareness communications and training to employees and contract security personnel at assigned locations
Collaborate with site leadership, HR, Labor Relations, and Safety representatives to discuss and resolve workplace issues
Develop and maintain strong relationships with internal skill teams and external partners (e.g., local law enforcement, fire departments) to ensure unified alignment and effective security coverage for special events
Ensure the security and privacy of company classified and sensitive information
Be available to work 24x7, 365 days a year, including off-shifts, weekends, and holidays, as operational needs dictate
Requirements
High School Diploma or GED
5+ years of experience in law enforcement, military, or a relevant security-related field
3+ years of experience in a lead or supervisory role overseeing people and/or security operations
Advanced proficiency in utilizing security-related software, systems, and standard office applications
Demonstrated ability to exercise independent judgment, take charge in dynamic situations, and manage complex operational challenges
Possess a Concealed Pistol License (CPL) or meet the state requirements to obtain one within 1 month from hire date, and demonstrate firearm proficiency as a condition of hire
Possess a valid Driver’s license and ability to travel frequently to various regional sites
Benefits
Immediate medical, dental, vision and prescription drug coverage.
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more.
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more.
Vehicle discount program for employees and family members and management leases.
Tuition assistance.
Established and active employee resource groups.
Paid time off for individual and team community service.
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day.
Paid time off and the option to purchase additional vacation time.
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