Problem Resolution Supervisor overseeing engineers to address quality concerns at Ford. Driving process standardization and efficiency within product development teams in Dearborn, MI.
Responsibilities
Team Leadership & Mentoring: Oversee and mentor a team of engineers leading problem-solving efforts on high-impact quality concerns.
Collaborative Problem Solving: Drive a culture of "solving together." You will move away from independent-contributor silos, instead leveraging experts and cross-functional teams for data-backed insights.
Methodology & Logic Oversight: Leverage advanced problem-solving capabilities to identify specific root causes. Focus on understanding detection errors and judging if systemic prevent recurrence actions are appropriate and sufficient.
Process Standardization & Efficiency: Act as a champion for Lean Engineering and waste elimination. You will be responsible for the process standardization of the department to improve speed and quality.
Workload Management: Triage incoming work requests, prioritize "what matters" to deliver results, and assign resources effectively.
Documentation Review: Review and approve problem-solving documentation to ensure it meets high standards of technical logic and completeness.
Executive Communication: Present quality data in an informative and persuasive manner to upper management. This requires effective listening and the ability to translate complex data into actionable leadership summaries.
Operational Leadership: Facilitate weekly staff meetings and manage a travel cadence of up to 10% within North America.
Requirements
Education: Bachelor’s Degree
Experience: 5+ years in an engineering environment
Certifications: Six Sigma Green Belt certification.
Core Skills:
Demonstrated Problem Solving proficiency (this is weighted heavily).
Fact-based and data-driven analytical skills.
Strong communication and effective listening skills.
Mindset: Driven to deliver results with a focus on prioritizing high-impact matters.
Even Better You'll Have...
Education: Bachelor’s Degree in Engineering (Mechanical, Electrical, Software, Systems, or related).
Experience: 5+ years in an engineering environment, specifically with Design and Release (D&R) experience.
Advanced Education/Certification: Master’s Degree in Engineering; Six Sigma Black Belt or Master Black Belt.
Technical Knowledge:
Functional technical knowledge and experience with duty cycle testing.
Experience in requirement development and execution.
Familiarity with Ford Quality Systems: FMA (DFMEA, RCL, Interfaces), G8D, DMAIC, and GPDS.
Knowledge of Systems Engineering and regulatory familiarity.
Modern Tools: AI proficiency and LLM (Large Language Model) experience.
Management Style: Proven history of process standardization and applying Lean Engineering principles.
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Job title
Problem Resolution & Prevent Recurrence Supervisor
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