Hybrid Director, Digital & AI Consumer Engineering

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About the role

  • Director role driving development of AI-powered financial services platforms at Ford. Leading engineering teams to deliver innovative products transforming customer interactions with Ford Credit.

Responsibilities

  • Champion engineering best practices including code quality, automated testing, continuous integration/deployment, and comprehensive monitoring and documentation across all development teams
  • Engage in architecting scalable, secure, and high-performance systems capable of processing millions of transactions while maintaining sub-second response times
  • Drive adoption of modern development methodologies, cloud-native architectures, and microservices patterns
  • Lead development of AI-powered recommendation engines, personalization systems, and intelligent sales automation tools that drive customer engagement and revenue growth
  • Stay current with emerging AI technologies and evaluate their potential application to financial services and e-commerce domains
  • Build, lead, and mentor multiple engineering managers and teams (25-35 engineers) including full-stack developers and quality assurance specialists
  • Foster a culture of technical excellence, innovation, continuous learning, and collaborative problem-solving
  • Establish clear career progression paths, implement effective performance management, and create mentorship programs that develop next-generation technical leaders with teams and with peers
  • Ensure delivery of high-quality, scalable software products that meet aggressive timelines while maintaining rigorous quality standards
  • Partner with executive leadership, Product, Sales, Marketing, and Customer Care teams to drive strategy and align engineering efforts with business objectives and revenue goals
  • Translate complex digital and AI engineering concepts into clear business value propositions for non-technical stakeholders
  • Manage stakeholder expectations while advocating for technical investments and engineering resources necessary for long-term success
  • Present technical roadmaps, progress updates, and strategic recommendations to executive leadership and board members

Requirements

  • Bachelor's in Computer Science, Engineering, Machine Learning, or related technical field, or comparable industry experience or equivalent combination of relevant education and experience.
  • 10+ years of progressive software engineering experience with 5+ years in engineering leadership roles managing multiple teams.
  • Expertise in cloud platforms (AWS, Azure, GCP), containerization, microservices, API design, and DevOps practices.
  • Experience building secure, compliant financial applications with knowledge of payment processing, fraud detection, and regulatory requirements.
  • Master's degree in Computer Science, Engineering, Machine Learning, or related technical field (even better).
  • Proven track record of scaling engineering organizations and delivering complex products in fast-paced, ambiguous environments.
  • Exceptional communication skills with ability to influence cross-functional teams and present to executive audiences.
  • Experience with agile methodologies, project management, and balancing technical debt with feature delivery.
  • Strong analytical and problem-solving skills with data-driven decision-making approach.
  • Experience with specific AI applications such as recommendation systems, natural language processing, computer vision, or reinforcement learning; alternatively, expertise in AI platforms (Gemini, Cresta, etc.) is a plus.
  • Knowledge of banking, insurance, lending, or investment products and associated regulatory environments.

Benefits

  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
  • Paid time off and the option to purchase additional vacation time.

Job title

Director, Digital & AI Consumer Engineering

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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