Hybrid Site Reliability Engineer

at Five9

• Job title: Site Reliability Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $71,800 - $190,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Ansible, AWS, Azure, Cloud, DNS, Docker, Google Cloud Platform, Grafana, Java, Kubernetes, Linux, NoSQL, PHP, Prometheus, Python, SQL, TCP/IP, Terraform, Unix
• Location requirements: Hybrid, United States

About the role

• Site Reliability Engineer responsible for building and maintaining reliable systems for cloud contact center software at Five9. Collaborating with multiple teams to ensure system reliability and performance.

Responsibilities

• Design and implement comprehensive dashboards covering OS/platform level monitoring and application-level monitoring.
• Establish and maintain SLIs, SLOs, and error budgets for the service.
• Build alerting systems and performance monitoring to proactively identify and resolve issues.
• Participate in on-call rotations and lead incident response efforts, including post-mortem analysis and remediation.
• Maintain continuous integration and deployment pipelines.
• Develop and maintain infrastructure using tools like Terraform, Ansible, or similar.
• Automate system configuration and ensure consistency across environments.
• Ensure security scanning systems are in place and review escalated vulnerabilities.
• Monitor and optimize cloud resource usage and costs.

Requirements

• 3+ years managing large-scale production environments.
• Comfortable with 24/7 on-call responsibilities and incident response.
• Strong Linux/Unix system administration skills.
• Understanding of TCP/IP, DNS, load balancing, and network security.
• Experience with SQL and NoSQL databases in production environments.
• Proficiency in at least two programming languages: Python, Shell, PHP, Java, or similar.
• Experience with one of AWS, GCP, or Azure infrastructure and services.
• Hands-on experience with Docker, Kubernetes, and container orchestration.
• Experience with Prometheus, Grafana, ELK stack, or similar tools.
• Proficiency with Terraform, CloudFormation, or similar tools.
• Expert-level Git usage and collaborative development practices.
• Experience defining and maintaining service level objectives.
• Understanding of error budget concepts and implementation.
• Track record of identifying and eliminating repetitive manual work.
• Experience with performance testing and capacity management.
• Bachelor's degree in Computer Science, Engineering, or equivalent experience.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment.
• Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.