Sr. Site Reliability Engineer designing and automating robust technical infrastructure at Broadridge. Collaborating across teams for successful deployment and operational support of services.
About the role
- Site Reliability Engineer responsible for building and maintaining reliable systems for cloud contact center software at Five9. Collaborating with multiple teams to ensure system reliability and performance.
Responsibilities
- Design and implement comprehensive dashboards covering OS/platform level monitoring and application-level monitoring.
- Establish and maintain SLIs, SLOs, and error budgets for the service.
- Build alerting systems and performance monitoring to proactively identify and resolve issues.
- Participate in on-call rotations and lead incident response efforts, including post-mortem analysis and remediation.
- Maintain continuous integration and deployment pipelines.
- Develop and maintain infrastructure using tools like Terraform, Ansible, or similar.
- Automate system configuration and ensure consistency across environments.
- Ensure security scanning systems are in place and review escalated vulnerabilities.
- Monitor and optimize cloud resource usage and costs.
Requirements
- 3+ years managing large-scale production environments.
- Comfortable with 24/7 on-call responsibilities and incident response.
- Strong Linux/Unix system administration skills.
- Understanding of TCP/IP, DNS, load balancing, and network security.
- Experience with SQL and NoSQL databases in production environments.
- Proficiency in at least two programming languages: Python, Shell, PHP, Java, or similar.
- Experience with one of AWS, GCP, or Azure infrastructure and services.
- Hands-on experience with Docker, Kubernetes, and container orchestration.
- Experience with Prometheus, Grafana, ELK stack, or similar tools.
- Proficiency with Terraform, CloudFormation, or similar tools.
- Expert-level Git usage and collaborative development practices.
- Experience defining and maintaining service level objectives.
- Understanding of error budget concepts and implementation.
- Track record of identifying and eliminating repetitive manual work.
- Experience with performance testing and capacity management.
- Bachelor's degree in Computer Science, Engineering, or equivalent experience.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
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