Senior Technology Architect at Globo designing corporate platform evolution and improving media industry strategies. Collaborating on technology and business capabilities for digital transformation in Brazil.
About the role
- Information Architect at Five9 responsible for technical content ecosystem transformation and improving customer experience. Collaborate with various teams to enhance content structure and quality.
Responsibilities
- Lead the design and implementation of information architecture within Five9’s Product Content team.
- Define and maintain departmental content models, including information types and reusable components.
- Establish structured templates for key information types (How-To, Concept, Reference, Troubleshooting, etc.).
- Develop and manage taxonomy and metadata structures that improve navigation and findability.
- Collaborate with cross-functional teams to identify alignment opportunities and reduce content divergence.
- Conduct audits and user research to identify gaps, redundancies, and structural improvements.
- Guide writers on adopting structured content templates and IA best practices.
- Lead modernization and restructuring efforts for legacy documentation.
- Influence the evolution of search and tagging strategies across the department.
- Serve as a mentor and IA subject matter expert within the writing team.
Requirements
- 5+ years in Information Architecture, Content Design, UX Writing, Technical Writing, or related roles.
- Experience creating content models, taxonomy systems, and structured authoring frameworks.
- Experience leading IA initiatives within a documentation or product content environment.
- CMS, CCMS, or knowledge systems (MadCap, Zoomin, Paligo, AEM, ServiceNow, Confluence)
- Strong skills in facilitation, collaboration, and stakeholder influence.
- Experience analyzing and modernizing legacy content at scale.
- Experience preparing content for AI-driven systems (e.g., search optimization, metadata design, or content chunking for RAG/LLM pipelines).
- Bachelor’s with approximately 12 years of professional experience or a Masters degree with approximately 8 years of professional
Benefits
- Five9 Shares
- Bonus Scheme
- 10% Flexi Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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