Senior Engineering Consultant managing FIT Solutions clients' computer systems, including software, hardware, and networks. Offering consultation and troubleshooting to maintain efficiency and profitability.
Responsibilities
Streamline clients through consultation and strategic technology planning to maintain client profitability.
Expand existing relationships through initiative-taking engineer consulting and problem-solving to generate new revenue and grow the business.
Deliver Best in Class customer service to uphold raving fan culture.
Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.
Provide technology consultation, leadership, and guidance to clients in multiple industries.
Develop technology roadmap based on business goals.
Manage, review, and oversee IT initiatives and special projects.
Manage and review ongoing client IT initiatives.
Design and prepare quotes for technology solutions, adhering to the client’s budget.
Install, configure, and maintain network elements, computer systems and other related equipment.
Document daily work through ConnectWise ticketing system.
Participate in the on-call rotation with team.
Provide desk engineering services.
Perform sales engineering by designing solutions and technology business plans for clients.
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