Senior Practice Consultant at FIS guiding commercial lending implementations for optimal client satisfaction and revenue delivery. Overseeing product suite delivery and leading high-visibility programs.
Responsibilities
The Senior Practice Consultant provides leadership across FIS commercial lending implementations, guiding project teams to deliver on‑time, on‑budget outcomes and high client satisfaction.
Oversee successful delivery of the Commercial Lending product suite (CLS, Credit Assessment, and Commercial Loan Origination).
Serve as a key leader in driving effective client implementations and building long‑term, referenceable customer relationships.
Own end‑to‑end delivery of Professional Services revenue for the assigned portfolio, ensuring high‑quality execution and client satisfaction.
Drive financial performance through accurate forecasting and proactive management of gaps between forecast and budget.
Build and maintain strong cross‑functional partnerships with Product, Sales, Pre‑Sales, Engineering, and Customer Experience teams.
Establish and sustain trusted client relationships by leading high‑visibility engagements, demonstrating subject‑matter expertise, and deploying and directing qualified delivery teams.
Provide executive‑level oversight for large, complex programs, including escalation management, budget governance, risk mitigation, and participation in customer steering committees.
Support presale activities by representing Professional Services in client engagements, delivering presentations, developing implementation estimates and project plans, and drafting and negotiating Statements of Work (SOWs).
Lead continuous process improvement initiatives to enhance efficiency, quality, and scalability across the Professional Services practice.
Requirements
Typically, 10+ years of experience leading large, transformational, client‑facing initiatives within a professional services organization, serving in Senior Manager and/or Project Director roles
Demonstrated ability to deliver complex programs with excellence while motivating and leading high‑performing teams
Exceptional communicator, able to convey complex and critical messages clearly and persuasively across all organizational levels
Proven experience engaging C‑suite executives and Boards, with confidence presenting to senior stakeholders and large audiences
Deep industry experience in banking and financial services
End‑to‑end enterprise software implementation experience, preferably within a software vendor environment
Hands‑on, proactive leader skilled at anticipating, managing, and resolving client issues and escalations
Strong influencing and persuasion skills to drive alignment on recommended approaches and outcomes
Willingness to travel 25–50% to support client engagements
Benefits
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
Job title
Senior Practice Consultant – Commercial Loan Servicing
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