Leadership role in sales and distribution at Höffner Furniture Group located in Munich, Germany. Focused on team management and operational excellence in a retail setting.
About the role
- Retail Solutions and Sales Manager managing Inside Equipment Sales team at Finning Canada. Leading retail transformation initiatives and ensuring premium customer service across locations.
Responsibilities
- Lead and manage Inside Equipment Sales Representatives (40%) Inspire sales and market share performance through a culture of creativity, accountability, collaboration, and continuous improvement.
- Development of plans to achieve annual sales targets.
- Recruit, onboard, and develop new team members to meet retail sales standards.
- Conduct regular performance reviews and implement development plans.
- Ensure compliance with company policies and safety standards.
- Develop and implement retail sales experience strategies (25%) Develop and implement commercial recommendations to support customer solutions and drive retail customer experience metrics.
- Collaborate with product managers to implement retail value proposition and pricing strategies to maximize profitability.
- Design equipment display and merchandising as well as promotional plans to enhance customer engagement.
- Analyze retail performance metrics with frequency and adjust strategies accordingly.
- Collaborate with marketing to align campaigns with retail and Cat Compact objectives.
- Collaborate with Caterpillar to implement Cat Compact retail standards, including the support of branch inventory requirements.
- Drive transformational initiatives within the retail portfolio (15%) Identify process gaps and implement innovative solutions for efficiency.
- Lead change management efforts to integrate new retail technologies.
- Champion best practices across all retail locations to standardize operations.
- Promote and advocate for digital tools and e‑commerce integration for retail growth.
- Manage tools, systems, and processes (10%) Adoption and utilization of CRM and sales insights tools to support performance management.
- Monitor KPIs and generate reports for leadership review.
- Implement continuous improvement initiatives for operational workflows.
- Maintain accurate customer and sales data for decision‑making.
- Collaborate with cross‑functional teams (10%) Coordinate with product managers for seamless customer interactions.
- Work closely with branch retail champions to align retail and inside sales efforts.
- Facilitate communication between sales, service, parts, and marketing teams.
- Support cross‑training initiatives to enhance retail solution selling and the identification of further sales opportunities within the Finning enterprise.
Requirements
- Post‑secondary degree or diploma in business, retail management, or a related field.
- Minimum of 7+ years of experience in retail sales management and team leadership, with a proven track record in driving transformational initiatives.
- Experience in coaching, mentoring, and training sales teams.
- Extensive experience in retail sales management, including merchandising, retail operations, and delivering a consistent and premium customer experience.
- Strong understanding of sales processes, including opportunity identification, pipeline management, and conversion strategies.
- Demonstrated ability to design and deliver training, facilitation, and learning initiatives.
- Excellent verbal and written communication skills, with strong presentation, influencing, and conflict‑resolution abilities.
- Ability to build strong relationships and interface effectively with internal and external stakeholders at all levels.
- Exceptional organizational, planning, and time‑management skills with the ability to manage multiple priorities.
- Knowledge of company policies, safety standards, and compliance requirements within a retail or industrial sales environment.
Benefits
- Competitive compensation package with performance driven opportunities.
- Comprehensive benefits starting on day one, including a pension plan.
- Employee share purchase options to invest in your future with the company.
- Opportunity to lead a high impact retail transformation across multiple locations.
- Autonomy to influence sales strategy, customer experience, and operational excellence.
- Cross functional exposure with product, marketing, operations, and Caterpillar partners.
- The ability to develop and shape a high performing Inside Sales team and strengthen leadership capabilities.
- Career growth pathways within retail strategy, sales leadership, and broader commercial roles.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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