Support Ops Software Engineer at Fidelity Labs enhancing the success of Fidelity Private Shares platform. Collaborating with teams to support customers and inform products.
Responsibilities
The Support Operations Software Engineer at Fidelity Labs is a pivotal role for the continued success and growth of the Fidelity Private Shares.
Be hands-on in the support, delivery, and success of the Fidelity Private Shares platform.
Work closely with technical leads, product, and customer success teams to support our customers and inform the product.
Research and develop new growth opportunities to expand on the strengths of the core technology.
Requirements
Proven experience building, deploying, and supporting web applications in production with one or more programming languages (e.g., Python, Javascript, Java)
Understanding and experience working with source code management, testing, and CI/CD processes and tools such as Github and Jenkins
A customer-first mentality; a passion for engineering excellence; a desire to empower and collaborate with your teammates; a willingness to learn; and adaptability to new and changing requirements
Strong analytical, technical, and problem-solving skills to understand complex customer needs and transactions
A sense of ownership utilizing automation and tests to make sure code is robust as possible
Ability and desire to learn and experiment with new technologies and patterns.
Benefits
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office.
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